01-20-2011 07:43 PM
I'm getting some slight, but noticeable, head strikes when using 300gsm matte paper sheets (Moab Entrada Rag Bright 300). Haven't tested roll paper. Is there any way to customize the carriage clearance height for this printer?
04-01-2011 12:35 PM
Yes. From your computer you can select the profile and change it from "normal" to "thick paper". You should have HP Easy Printer Care on your system. It should have installed when you installed the printer.
04-12-2011 07:49 PM
Thanks, but I'm using the printer with a Mac, and the Easy Care utility seems to be only for Windows.
Switched over to roll paper, and the head strikes seem to be gone.
06-26-2011 06:46 AM
06-29-2011 06:01 AM
Problem solved by reducing the amount of ink being put on the paper from 100% to 80% This can be done in the profile for the paper. Thanks to Drew at Red River Paper for this suggestion.