System Error 20:10 on designjet 500 (2335 Views)
Reply
Valued Contributor
Posts: 34
Registered: ‎08-30-2004
Message 1 of 5 (2,335 Views)

System Error 20:10 on designjet 500

Could someone help me to know the meaning & the solution for system error 20:10 on designjet 500 upon initialisation.

regards,
Pierre.
Honored Contributor
Posts: 2,342
Registered: ‎12-04-2003
Message 2 of 5 (2,335 Views)

Re: System Error 20:10 on designjet 500


Hi Pierre and Merry Christmas,

Good that you are technically oriented. As you could notice that the error code is not listed in the Service Manual! Sometimes the error appears transiently and if you rest the plotter for 15 minutes the error may vanish.

Otherwise, when the plotter sometimes panics and can not map the correct error code for a worn part, it displays the closest to it which i can guess "21:10" Service Station (SVS) failure! Try removing the SVS cable from the Interconnect PCA and see if the same error appears. If yes replace the SVS, but make sure the Fitmware is the latest at www.designjet.hp.com

Remove the HP GL/2 and the Jetdirect cards if installed and turn it on.

Hope this helps.

Regards,

Sa'ad

If there is a will, there is a way.
Valued Contributor
Posts: 34
Registered: ‎08-30-2004
Message 3 of 5 (2,335 Views)

Re: System Error 20:10 on designjet 500

Thank you Saad for your Reply, & I wish a Happy New year to you.
I will try The solutions you gave me ,& will advise you back.

Regards,
Pierre.
Occasional Advisor
Posts: 4
Registered: ‎09-27-2014
Message 4 of 5 (603 Views)

Re: System Error 20:10 on designjet 500

I have same problem

 

Hello,

 

I have Designjet 500 HPGL2 42" printer.

 

I am getting 2:10 when I start printer.

 

Printer start normally.

All vaccum, Carriage, Paper scan, Paper movement evrything works fine but can no complete all process and stuck on above error.

 

I have replace carriage cable

Carriage belt

Up Date firmware to A.04.02

Prime tubes

 

Started printer with and without print head

Started printer with and without cartridge

Started printer without anything

 

Wen in service mode to check

Carriage movement- all work fine

Paper movement - all work fine

Inksystem test-pass all work fine

Prime tube-ask me to shut down printer & restarted then got error 79:04

 

I remove HPGL card and network port & did all above process & no luck.

 

It looks like ink information or cartridge information need to reset.

 

Please help me what do do now if you know solution.

Outstanding Contributor
Posts: 15,887
Registered: ‎02-27-2006
Message 5 of 5 (592 Views)

Re: System Error 20:10 on designjet 500

System Error: 02:10
Problem
Description:
Carriage failure. The possible cause could be:
1. The Carriage PCA is not compatible with the rest of the Printer.
2. The Carriage ASIC has problems initializing.
3. The +2.5V reference voltage generated in the Carriage PCA is
out of range.
4. One of the Carriage ASIC’s cannot be found within the Serial
Bus that connects the Electronics Module to the Carriage.
5. One of the Carriage ASIC’s did not respond to the Serial Bus that
connects the Electronics Module to the Carriage Assembly.
Corrective Action: Replace the Carriage Assembly
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.