System Error 20:10 on designjet 500 (1694 Views)
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Valued Contributor
PIERRE OMRAN
Posts: 34
Registered: ‎08-30-2004
Message 1 of 3 (1,694 Views)

System Error 20:10 on designjet 500

Could someone help me to know the meaning & the solution for system error 20:10 on designjet 500 upon initialisation.

regards,
Pierre.
Honored Contributor
Sa'ad Mu'asher
Posts: 2,342
Registered: ‎12-04-2003
Message 2 of 3 (1,694 Views)

Re: System Error 20:10 on designjet 500


Hi Pierre and Merry Christmas,

Good that you are technically oriented. As you could notice that the error code is not listed in the Service Manual! Sometimes the error appears transiently and if you rest the plotter for 15 minutes the error may vanish.

Otherwise, when the plotter sometimes panics and can not map the correct error code for a worn part, it displays the closest to it which i can guess "21:10" Service Station (SVS) failure! Try removing the SVS cable from the Interconnect PCA and see if the same error appears. If yes replace the SVS, but make sure the Fitmware is the latest at www.designjet.hp.com

Remove the HP GL/2 and the Jetdirect cards if installed and turn it on.

Hope this helps.

Regards,

Sa'ad

If there is a will, there is a way.
Valued Contributor
PIERRE OMRAN
Posts: 34
Registered: ‎08-30-2004
Message 3 of 3 (1,694 Views)

Re: System Error 20:10 on designjet 500

Thank you Saad for your Reply, & I wish a Happy New year to you.
I will try The solutions you gave me ,& will advise you back.

Regards,
Pierre.
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