12-29-2004 12:43 AM
Hi Pierre and Merry Christmas,
Good that you are technically oriented. As you could notice that the error code is not listed in the Service Manual! Sometimes the error appears transiently and if you rest the plotter for 15 minutes the error may vanish.
Otherwise, when the plotter sometimes panics and can not map the correct error code for a worn part, it displays the closest to it which i can guess "21:10" Service Station (SVS) failure! Try removing the SVS cable from the Interconnect PCA and see if the same error appears. If yes replace the SVS, but make sure the Fitmware is the latest at www.designjet.hp.com
Remove the HP GL/2 and the Jetdirect cards if installed and turn it on.
Hope this helps.
12-12-2014 06:55 PM
I have same problem
I have Designjet 500 HPGL2 42" printer.
I am getting 2:10 when I start printer.
Printer start normally.
All vaccum, Carriage, Paper scan, Paper movement evrything works fine but can no complete all process and stuck on above error.
I have replace carriage cable
Up Date firmware to A.04.02
Started printer with and without print head
Started printer with and without cartridge
Started printer without anything
Wen in service mode to check
Carriage movement- all work fine
Paper movement - all work fine
Inksystem test-pass all work fine
Prime tube-ask me to shut down printer & restarted then got error 79:04
I remove HPGL card and network port & did all above process & no luck.
It looks like ink information or cartridge information need to reset.
Please help me what do do now if you know solution.
12-12-2014 08:31 PM
Carriage failure. The possible cause could be:
1. The Carriage PCA is not compatible with the rest of the Printer.
2. The Carriage ASIC has problems initializing.
3. The +2.5V reference voltage generated in the Carriage PCA is
out of range.
4. One of the Carriage ASIC’s cannot be found within the Serial
Bus that connects the Electronics Module to the Carriage.
5. One of the Carriage ASIC’s did not respond to the Serial Bus that
connects the Electronics Module to the Carriage Assembly.
Corrective Action: Replace the Carriage Assembly