Important: Firmware upgrade for HP DJ T770/T1200 (13471 Views)
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Community Manager
Kevin_Paul
Posts: 943
Registered: ‎09-16-2005
Message 1 of 38 (13,471 Views)

Important: Firmware upgrade for HP DJ T770/T1200

[ Edited ]

To prevent future problems with your HP Designjet T770 and T1200 printer´s  Media Advance system (starwheel motor issue), we recommend to upgrade your printer to latest firmware version 7.0.1.2 available. Check out the Customer advisory note: www.hp.com/go/tseriesfw for more details.

 

The firmware file is about 50MB and it will take around 15min to update your printer. Files are ready for download here:

www.hp.com/go/T770/firmware

www.hp.com/go/T1200/firmware

I work for HP.
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Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 2 of 38 (13,436 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

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Trusted Contributor
Adam Stone
Posts: 183
Registered: ‎09-06-2007
Message 3 of 38 (13,408 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

I have experienced this error, but there is always a broken gear on the star wheel motor. Does this upgrade stop the gear from breaking, or is it just to stop 'phantom' star wheel errors?

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Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 4 of 38 (13,389 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

From reading the document, my understanding is that it is just for "phantom" error codes.

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Esteemed Contributor
Milo E
Posts: 515
Registered: ‎11-05-2008
Message 5 of 38 (13,387 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

[ Edited ]

No, it actually prevents the cogs from breaking. Now it is less paper axis movement when going out of sleep mode, as one example.

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Advisor
dieye
Posts: 12
Registered: ‎12-08-2006
Message 6 of 38 (13,340 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

HELLO

Upgrading the  FIRMWARE does'nt  solve my problem the error message 47:03 is still shown on panel.

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Honored Contributor
timwj1
Posts: 900
Registered: ‎08-11-2010
Message 7 of 38 (13,329 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

It appears to me that if you get this code you now have a problem in that starwheel drive area and simply updating firmware will not fix it.  The firmware is to stop the starwheel gears from breaking in the future, but if they are broken now, they will need to be replaced.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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Advisor
dieye
Posts: 12
Registered: ‎12-08-2006
Message 8 of 38 (13,316 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

oh!

 i forgetted to let you know that starweehl have been already changed.

Gears are not broken now, but always the same message on my panel "47:03"

 

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Advisor
dieye
Posts: 12
Registered: ‎12-08-2006
Message 9 of 38 (13,122 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

i'am always facing with the same problem have any one else issue about this?

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Occasional Visitor
ArekMe
Posts: 1
Registered: ‎12-02-2011
Message 10 of 38 (12,902 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

This part is broken due firmware error, what is part number ? i can't find in PartSurfer.bushing

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Occasional Advisor
saber othman
Posts: 6
Registered: ‎03-03-2010
Message 11 of 38 (12,819 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

thank you

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Visitor
nguyennhatvinh
Posts: 4
Registered: ‎02-21-2011
Message 12 of 38 (12,771 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

Hi, I have the same problem. My printer show 47:01 error, after replaced new sstartweel motor, it's startup ok but when I print, the first page is ok, but when printing the sendcond page, it's show 81:01 error. I turn off printer about 15' and then reprint, the problem still happen as above. How can i solve this issuse?

Thank you,

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Visitor
nguyennhatvinh
Posts: 4
Registered: ‎02-21-2011
Message 13 of 38 (12,639 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

The error was fixed. Thanks all.

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Visitor
donlanarch
Posts: 1
Registered: ‎01-14-2012
Message 14 of 38 (12,342 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

Could you please advise on how you fixed the problem. Am getting the same error today. 47:01 Restart the printer. If the problem persists, contact HP Support.

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Occasional Visitor
burkej57
Posts: 1
Registered: ‎01-18-2012
Message 15 of 38 (12,263 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

i downloaded the new firmware, how can i update it, my computer is a stand alone system that is not connected to the internet. i used HP utility/support but it wants to go to the web

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Honored Contributor
timwj1
Posts: 900
Registered: ‎08-11-2010
Message 16 of 38 (12,181 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

How did you access the internet to download the firmware? 

 

Use a USB flash drive to perform a firmware upgrade
1. Turn off the printer.
2. Ensure that your USB flash drive contains a valid FMW firmware file and no other files.
3. Connect the USB flash drive to the USB host port on the formatter.
4. Turn on the printer and follow the instructions on the front panel.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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Honored Contributor
timwj1
Posts: 900
Registered: ‎08-11-2010
Message 17 of 38 (12,179 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

I should have posted this previously

Download the FWM firmware file from the HP Web site.
Store the file in a standard USB flash drive with no other files. Connect this alternative flash drive
to the formatter's USB host port to perform the firmware upgrade, following the instructions on the
front panel.
If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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Advisor
plotterwinkelnl
Posts: 10
Registered: ‎01-24-2012
Message 18 of 38 (12,156 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

Does this also affect the HP Designjet T790?

 

Or does the Designjet T790 also had this problem fixed in the shipped firmware?

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Honored Contributor
timwj1
Posts: 900
Registered: ‎08-11-2010
Message 19 of 38 (12,149 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

If your firmware is below this level then it needs to be updated.  IG_01_07_02.1

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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Occasional Visitor
Sixhats
Posts: 2
Registered: ‎03-21-2012
Message 20 of 38 (11,215 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

After receiving the 47.01 error due to out-of-date firmware, we installed the updated firmware via USB. On reboot, we received the same 47.01 error.

On secondary reboot to diagnostics mode, we reset EEPROM and rebooted. [79.xx error.]

On third reboot to diagnostics mode, we ran the starwheel diagnostics tests: the only error that came back was on the starwheel lifter test: out of range.

 

Subsequent reboots returned the 47.01 error.

Are there any calibrations we should also perform, given that we updated firmware *after* receiving the 47.01 error and causing a non-functional printer?

 

Many thanks for all help,

Reye

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Honored Contributor
timwj1
Posts: 900
Registered: ‎08-11-2010
Message 21 of 38 (11,209 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

It sounds like your starwheel motor drive assembly is broken and will need replacement, the firmware upgrade is only a fix to stop the starwheel motor assembly from breaking in the future, but since you have that code now, the part will need replacement.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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Regular Advisor
Michael54
Posts: 103
Registered: ‎03-21-2008
Message 22 of 38 (10,722 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

Did you change the Starwheel motor assy.  The F/W upgrade does not fix the broken part, it just prevents it from happening.

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Visitor
moustapha
Posts: 1
Registered: ‎04-24-2012
Message 23 of 38 (10,664 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

I have already faced this error, but I can't Get connected through the web manager

 

19601128
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Regular Advisor
Paul W Brooks
Posts: 128
Registered: ‎07-20-2006
Message 24 of 38 (9,851 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

Hi, I've done the FW upgrade 7.01.2?, the latest anyway.  Is there something about this update that may cause me to continually get error 45.1:03 upon startup?  upon doing the rewinder test I get 45.1:10 - replace.

 

Keep in mind I did cross the 2 parallel cables to the formatter board, and that I think I may have burned the rewinder motor out, possibly, not sure.  (after I crossed them, I would get error 22.0:10 but due to the crossing of the 2 cables.)

 

If there is something inherent in the latest FW upgrade that needs to be addressed in order to get around error 45.1:03, please let me know.

 

Thanks for any and all help.

 

Paul

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Honored Contributor
timwj1
Posts: 900
Registered: ‎08-11-2010
Message 25 of 38 (9,795 Views)

Re: Important: Firmware upgrade for HP DJ T770/T1200

Paul,
I just wanted to clarify that you actually crossed the connectors on the main board of the electronics unit, the formatter board is where you plug the network cable into on the rear of the printer. I just didn't want you to possibly order the wrong part.
If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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