06-22-2012 09:18 AM
Hi Tim - just wanted to close the loop on my post. It was a broken starwheel assembly. We did replace it and although we had subsequent errors, they became moot after Budget office ok'd a new printer. Pity - I was hoping to troubleshoot it to the bitter end! Thanks for your help.
06-22-2012 09:42 AM
06-26-2012 05:45 PM
Arekme, sorry so late. I believe that white idler? gear that you are calling a bushing? comes with the star wheel motor. If you still need it, I have 1--white gear that is slotted. Think the starwheel motor came with 2 so have 1 left over.
07-10-2012 01:22 PM
I have a T1200 with 22.0.10 code. We have replaced the left ink supply station and the PCA board, but still cannot get the code to clear. Any suggestions?
07-10-2012 02:17 PM
Hi, did you replace the starwheel motor and upon reconnecting main board cables possibly cross the 2 largest cables? If so you need to uncross them and hopefully you didn't hurt anything. If you did, and have troubles after uncrossing them, you might want to look at this thread:
07-11-2012 04:54 AM
The plotter had a 22.0.10 code when we were first called to service it. We tried replacing the left ink supply station and that didn't take care of it. We then replaced the Main PCA and the code still did not clear. We never replaced the starwheel motor.
07-11-2012 05:43 AM
Just in case: for the 2 largest cables to the board, did you get the 1 with blue tape on it into the blue socket and the 1 remaining largest cable into the black? socket. Think the 1 from the ink supply station goes to the black? socket.
If you swapped these 2 cables by chance on the main board, you would continue to get error 22.0:10.
I know you probably didn't do this (like I recently did), but just in case.
07-11-2012 07:02 AM
Well, I assume you would continue to get error 22.0:10 if the cables were swapped. I'm referencing a T770 not a T1200 on which I swapped the cables which could damage, in my case it did, the rewinder motor, I think, in the upper right roll support. 1 poster in the earlier thread link only had the motor bind up and freed it up and it no longer gave the 45.1:03 error - error related to rewinder motor.
07-11-2012 08:01 AM
We came in after another company was servicing. I think we will check to make sure those cables are not crossed and see what we find. Thank you very much.
09-13-2012 05:38 AM
Try the following:
�� Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
�� Check that the Starwheel Assembly cable is not damaged and is correctly
connected to Main PCA.
�� Open the Window and check for any visible obstacles restricting the
movement of the Starwheel Assembly, then clear the obstruction.
�� Perform the Scan Axis Starwheel diagnostic test to troubleshoot the
problem further → Page 4-7.
�� Replace the Starwheel Motor → Page 8-167.
�� If the System Error continues, replace the Main PCA.
this is the definition from the service manual, hope this helps.
if its best answer, please click star under my picture... ;)
Help people, if helps u someone...
click and visit my blog ( for more info ):
Designjet Expert in TURKEY
10-15-2012 06:00 AM
If you have installed said upgrade you may find that you now have an issue with print orientation - specifically, A1 drawings will not print in landscape format on A0 sized paper. We have just solved this problem by installing the July 23rd 2012 firmware update (ver TT6-TTAJ_22.214.171.124. Why-oh-why aren't HP telling us that this update solves the ploblem?
10-31-2012 05:31 AM
In the netherlands you can buy the starwheel motor not directly from HP.
So we have placed the Starwheel motor Q6718-67017 in out webshop.
aldo for belgium.