06-18-2012 01:43 AM - edited 06-18-2012 01:47 AM
I searched this forum (and others) inside out, but I can't find a proper answer.
We recently purchased a HP Designjet T2300 with scanner.
So far everything seems to be ok, but... and here's the main issue, it seems as if every PDF we want to plot rotates 90 degrees. Whether we choose to not rotate or to (auto) rotate it, most of the pdf's come out rotated... That's not a huge problem, but it rotates so that the Designjet cuts off the paper in such a way that it approx. 25-30% is cut off every single time...
The plotters detects an A1 paper, chooses the A1 roll and rotates the drawing so that in stead of vertically it comes out horizontally so it doesn't fit. Therefore it misses a large part of the drawing.
Today a collegue came to tell me that even dwg (autocad) files rotate in the wrong direction so they get cut off as well...
To illustrate things:
It should print:
Whatever option or setup we use... either Adobe Acrobat overrules the plotter or the other way around, but in both cases the result is not as intended...
We have the latest firmware installed.
What can we do?
Thanx a lot in advance!
P.S. I apologize for my poor English, but I try...
06-21-2012 01:40 PM
12-04-2012 10:52 AM
12-05-2012 11:51 AM
We just bought one of these too. Having similar rotation issues. Previous plotters never did. 24x36 plots on this device seem to always be rotated 90 degrees on a 36" wide roll, no matter what you select for orientation. Is it possible to print a 24x36 sheet across the 36" wide roll?
12-06-2012 02:52 PM
I have heard, but not seen, that a certain version of firmware update created the problem of not rotating properly, but the only time I have seen this problem was in a secured environment where I was not allowed to do a firmware update to see if that fixed it.
12-07-2012 03:01 PM
Are you allowing for margins on your print? Not sure what the margin setting is on your machine but I know on our T1200 we had to adjust to accomodate HP's margin requirments.
01-17-2014 12:27 PM
Have you ever resolved this issue? I have a client who is using this plotter. With a firmware update back in November-ish, the plotter behaved as it should, but recently HP decided to do an update or something, and since then (aprox. last week), it has been ignoring the user's preference and auto-rotating. He want's to print a 36 x 20, off of the 36" roll... but it always throws it to the 24" roll.
02-10-2014 08:50 PM
I have the designjet t2300 too. I am having a rotation problem also, it rotates the 24 x 36 print 90 degrees. I have checked all of the settings on the machine and the setup before printing. This has happened within the last month. Does anybody from HP look or participate in these forums. I would think it is something simple to correct the problem.
02-14-2014 01:35 PM
With our T2300 clients that experience this issue it has always been a case of retraining them on how to use the Printer Drivers and set preferences that work for them
1: update the printer drivers (both HPGL2 and PS)
2: set your preferences
3: The ACAD preferences and settings have to exactly match the driver settings
4: if the image on the Windows driver (prior to sending) shows any type of Red line, then it will not fit into the preferred image size.
5: if the PS driver does not work, try the HPGL2 driver and vice versa.
03-19-2014 07:56 PM
sorry im not getting this at all. I have exact problem. But for mine, im trying to print 36" length, because my paper is 36" long. but when i do "copy" or eprint - it always prints on the 24" length, leaving empty 12". when I print each job, or with USB, I can do paper rotation - but when you use eprint, and this is why i got the print is to print wirelessly from home - it doesn't do the job right. Please help. I have wasted more than a roll just to test this out and never work!
04-22-2014 02:23 PM
We've been having this issue too for years now. We plot both .pdfs and from AutoCAD, and it seems no matter what size (30x42 or 24x36) drawings we have, the dang machine decides to rotate them. It doesn't even matter what the preview pane shows either. I don't even want to think about the amount of paper we've had to cut and toss, to say nothing of the manhours sitting there cutting everything down to size. Maybe HP owns X-acto too! We've had techs come in and help us with the settings, you get one batch to plot correctly, then the next project is all screwed up the very next time. How about some kind of warning that would pop up when the plotter gets the job and asks if you want it rotated? Please help us HP!!!
06-18-2014 04:52 PM
If you are trying to print a PDF with a 24x36 Drawing on a 36 in roll, Do Not Use the PS driver, always use the HPGL2 driver.
This is because the PS driver have fonts dont needed when printing a drawing, and the margins set on the driver.
To help with your problem, follow this example:
(Note : The name of the options might change depending on the version of the application used)
24x36 in drawing
Application settings - Adobe reader :
Page Sizing & Handling
- Actual size
Click on Properties to open the driver
On the paper Quality tap select
Document size - Arch D
Orientation - Landscape
If you have a better solution, please share it
If this helps, please share it and let me know :P
06-18-2014 04:59 PM
Take a look at the size of the original. Sometimes the originals are created with extra margins you done see at first.
Because of those extra margins the image is rotated, because the image will not fit on the roll.
Also take a look at my post below.
06-18-2014 05:05 PM
When you are printing from e-print it is my understanding that the file will be printed the way it was saved or generated.
In other words, if the 24x36in file was saved on a portraid orientation it will be printed that way.
If you have a 36 in wide roll, you will waste 12in of white paper.
You can also contact the ePrint & Share support at the e-mail