02-20-2014 01:40 AM - edited 02-24-2014 06:31 AM
I have a Designjet T1300, a few years old (2010 I think), and I have printed a few rolls of paper on it. (5-6?) A few firmware updates ago it started showing the 08:04 error message. It asks me to update the firmware if the problem persists (well it does). I have the newest firmware (?) IG_04_00_05.2.
Sometimes I have to restart it 10-15 times before I can print. sometimes it goes into error mode if i dont use it for an hour or so . sometimes it goes into error mode in the middle of printing, or just while rotating or when ever. Sometimes it starts up immediately and I can print all day without any problems.
Now I checked again for new firmware. the printer says there is new firmware, but it went into 08:04 error mode while checking.
Now after 4 restarts, the printer started to install the new firmware. at the end of installation the program shuts down and during restart the printer goes into 08:04 mode.
Restarting the printer over and over again. Allways the 08:04 code. What does the 08:04 code mean??
Ok... update history:
today first MS_01_01_23.1 was installed and after that IG_04_00_05.2.
No newer firmware available.
I will update this if it doesn´t go into error mode anymore..
Today I finally had the time to print again. The T1300 still goes into error mode 08:04.
Solved! Go to Solution.
02-24-2014 11:11 AM
I typically see that type of error code when the hard drive fails. I can post what the service manual states that error code means but its quite generic. It is possible you have a bad printhead too. I always remove the inks and printheads and then re-install them one at a time as the printer asks for them, make sure they are accepted, its possible it may then tell you a printhead is bad or if it passes that setup I doubt it is caused by a bad printhead.
Unplug the network cable too while booting this up to see if it acts any differently then.
System Error: 08:04
Problem Description: Touch Control Panel communication to the product functions at the initialization, but during
normal working the communication is lost.
Corrective action: Try the following:
1. Check the event log at the EWS support pages to see if there is another SE (for instance
07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product
log and the diagnostics package on page 74
2. Turn off the product and turn on again, and check to see if the error remains.
3. Upgrade the firmware For more information, see Appendix B: Emergency firmware
upgrade with USB flash drive on page 74
4. Replace the HDD, see Hard Disk Drive on page 295
5. Escalate the issue.
10-06-2014 03:05 AM
Long time no see....
I finally got the time to take a fight with my printer.
First I tried to start it normally and 3 times I had the same 08:04 error.
then I disconnected the printer from the network and now it started normally.
Now I will try to print...
10-06-2014 07:02 AM
I have never seen a UPS cause a hardware failure, but I have seen them cause power issues. I would disconnect it and try it that way for a test. Can you hook up a computer directly to the printer, bypassing your network and see if it boots up and prints normally then?
10-06-2014 11:04 PM
I removed the formatter and reinstalled it. no change. still showing 08:04 during start-up.
My printer lights up led number one of the diagnostical leds immediately when you turn power on, it blinks a few times and after that it stays on. Is it normal?
10-07-2014 01:26 PM
If Led 1 is solid on, 2 and 3 are off is because there is a problem with the formatter.
You problably have a bad formatter. Make sure you get a new one as a used one can cause you more problems.
I hope this helps
10-14-2014 12:47 AM
Thank you for your reply.
One more question. During my conversation with HP support the technical advisor asked me to uninstall the formatter and restart the printer. According to him it should work without it(?). However it shoved the same error 08:04 without the formatter.
10-14-2014 05:09 AM
10-14-2014 06:51 AM
I had to test again.
After removing the formatter the screen works. It stays at 1% and eventually shows 08:11 (not 08:04 as I said earlier).
I will order a new formatter and test that as a solution.
Thank you everybody for your help!
I will let you know if the new formatter solves the problem.
10-23-2014 06:49 AM
I ordered a new formatter and a new hdd. First I tried the new formatter together with the new hdd. Stopped at 1 % and the formatter led 1 was bright and 2 was flashing. (Firmware missing??)
Then I tried the new formatter together with my old hdd. The printer started to 94%. Stayed for 30 min and finally showed the menu. After this I restarted and finally I had an error message 02.1:10. Promped to restart and I tried that and then I reached the menu again.
Now I will print and hope for the best...
Thank you everybody for all your help!