HP DesignJet 510 errors (5016 Views)
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Advisor
Posts: 16
Registered: ‎11-05-2008
Message 1 of 13 (5,016 Views)

HP DesignJet 510 errors

Hi all, I have been dealing with a HP DesignJet 510 issue that I need some help on.

 

The printer has the following error:

Main error:

Warning 05:10

 

Second screen error, Warning: 0x4050002

task: tRootTask

file: rpc.c

line 266

 

After doing some research and checking the light pattern I ordered in a replacement HP-GL/2 accessory card.

New card arrived getting the same error.

 

Rebooted printer and removed card, so no card was in printer during reboot, now I am getting the following error:

 

System error 05:09
Call HP support


System error
Severe error: 0x4050001

task: tPrinterCtrlDaemon

file: rpc.c
Line 497

 

Pulled the card, by-passed the error, tried to print ,now I am getting a 61:05 error, manual states: HP DesignJet 500 Series with an HP-GL/2 card installed, remember I pulled the card.

 

With card in I am not able to by-pass the error, I am also unable to power printer down with out pulling the power cord. With card out I can by-pass the error and I can power printer down via the power switch.

 

More research led me to download and install Raster Drivers, no luck.

Have updated the firmware, no luck.

Have tried several different nic cards both internal and external, no luck.

I have tried both card slots, no luck.

I can see the printer on my network, ping it and get to the card via HP web admin. I am able to make changes to the card via HP web admin.

 

 

I know I am probably forgetting something, but that is most of it, any suggestions would be helpfull....

 

Thanks

Craig

Regular Advisor
Posts: 150
Registered: ‎01-12-2006
Message 2 of 13 (5,003 Views)

Re: HP DesignJet 510 errors

Then, try to use the PCL driver, instead of gl2 ...................

Outstanding Contributor
Posts: 15,887
Registered: ‎02-27-2006
Message 3 of 13 (5,000 Views)

Re: HP DesignJet 510 errors

Are you sure there is not another card in the other slot.  With this plotter you can have a formatter or a gl2 card but not both at the same time.  If both cards are removed the plotter will work with the raster driver.

 

System Error:

05:09 Error (Only applicable to HP DesignJet 500 and 510

Series)

Problem

Description:

Formatter installed instead of HP-GL/2 Accessory Card.

Corrective Action:

Power OFF the Printer and remove the Formatter and install the HPGL/

2 Accessory Card

 

Occasional Visitor
Posts: 1
Registered: ‎05-09-2012
Message 4 of 13 (4,628 Views)

Re: HP DesignJet 510 errors

hp plloter errear 05:10 card bed or install and problem solve or must change

Advisor
Posts: 15
Registered: ‎09-19-2010
Message 5 of 13 (4,383 Views)

Re: HP DesignJet 510 errors

While plotting, DesignJet 510 stopped and I had to cut the power to it, since it was stuck. Upon restarting, "Warning 05:10" is showing up on the display and the plotter will not print. I removed the HP-GL/2 card, the plotter is now naked with no cards installed, no cables attached and will still display the same error and not print in any way.

 

Any help?

Advisor
Posts: 15
Registered: ‎09-19-2010
Message 6 of 13 (4,379 Views)

Re: HP DesignJet 510 errors

After an hour with HP support on the phone, it seems like there is some issue with the HP-GL/2 card or with the socket circuit that hosts the card. Switched to DesignJet 500 drivers in order to print through PCL3 and it seems to work wonderfully, although the warning message still displays on the plotter display.

 

In any case, whether be it the card that's faulty, or some plotter board, why should I opt to have HP-GL/2 support back, since PCL3 through DesignJet 500's driver seems to print fine? It also seems to start the job faster and the file that goes to the printer is smaller as well, all for no noticeable quality drop.

 

Any thoughts on the issue?

Occasional Advisor
Posts: 8
Registered: ‎08-30-2011
Message 7 of 13 (4,368 Views)

Re: HP DesignJet 510 errors

Without the card , i suppose you won't get rid of the error, and you won't be able to add memory,  to the 160mb already installed. All the rest, and using the 500 driver, it will work just fine.

Advisor
Posts: 15
Registered: ‎09-19-2010
Message 8 of 13 (4,366 Views)

Re: HP DesignJet 510 errors

I just realized the funiest part of this whole ordeal; The warranty expired just two weeks ago! What's this? Is there some kind of a timer ticking inside such equipment that goes off just after the warranty period expires?

Honored Contributor
Posts: 1,018
Registered: ‎08-11-2010
Message 9 of 13 (4,364 Views)

Re: HP DesignJet 510 errors

If you press the cancel button the error code should go away and stay away until you restart the printer.  Many 800 customers out there just run their plotter as a 500 once that card goes bad, you just have to use a different driver as you are doing.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
Advisor
Posts: 26
Registered: ‎07-21-2010
Message 10 of 13 (926 Views)

Re: HP DesignJet 510 errors

 

Your designjet 510 formatter board is faulty. The 05:10 error is indicating that it needs to be replaced.

You can find replacement boards here:

 

 

http://designjetpartsfast.com/collections/designjet-500-series/products/designjet-510-formatter-ch33...

Honored Contributor
Posts: 1,018
Registered: ‎08-11-2010
Message 11 of 13 (914 Views)

Re: HP DesignJet 510 errors

Not at all cool to latch on to 2 year old posts where the problem is known, to try to market your parts!

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
Advisor
Posts: 26
Registered: ‎07-21-2010
Message 12 of 13 (867 Views)

Re: HP DesignJet 510 errors

timwj1

 

Please allow me to share my opinion of the driver downgrade patch that has been suggested, based on my 18 years of designjet experience.

 

Your changing driver patch is not the solution the end users I consult on a daily business are looking for. By doing so, one is effectiviely downgrading the functionality of their 510 to a 500 (discountinued over seven years ago). By downgrading the driver, advance features of most CAD software packages are disabled. At $280 and one year exchange warranty, the cost to maintain the current technology is affordable.

Honored Contributor
Posts: 1,018
Registered: ‎08-11-2010
Message 13 of 13 (852 Views)

Re: HP DesignJet 510 errors

If you offer that advice to a current user, at a price that is affordable and available to them I would not have said a word, posting onto a 2 year old thread makes it become spamming or phishing in my opinion. 

99% of the advisors on here are trying to help customers find the solution to their problem and possible alternatives through one on one conversation.  There are other's that use it to market their business as the only right option available.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.