Re: HP DJ Z5400-HP utility software does not find printer (56 Views)
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Occasional Contributor
ahsan_jabir
Posts: 6
Registered: ‎07-11-2014
Message 1 of 3 (106 Views)

HP DJ Z5400-HP utility software does not find printer

Hi

My printer is connected with my computer through USB cable. I have also enabled HP utitlity software connectivity from front panel the printer. Still we failed to access the printer through utility software.

 

Please help

 

Jabir 

Valued Contributor
Mikeg81
Posts: 268
Registered: ‎08-27-2012
Message 2 of 3 (91 Views)

Re: HP DJ Z5400-HP utility software does not find printer

Hi,

 

Try removing all the printer software.

 

First, disconnect the printer from your computer

If you use the installer go to add remove programs and remove the printer software, remove the HP Utility.

Reboot the computer

Install the lates Driver installer from the HP website

Install the HP Utility.

 

Best regards

 

Mike G

Occasional Contributor
ahsan_jabir
Posts: 6
Registered: ‎07-11-2014
Message 3 of 3 (56 Views)

Re: HP DJ Z5400-HP utility software does not find printer

Hi
I have tried your procedure. But failed to access. In left pannel of Hp utility software does not show my HP DJ Z5400 printer. I have also tried to find the printer by using search command.

Please help

Jabir
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