12-13-2012 06:21 AM
We have a Designjet T790 which is just out of warranty and has suffered a hard drive failure.
Having replaced the hard drive we are struggling to install the firmware to the new drive.
Can anyone provide any pointers ?
HP support have said to load onto a usb memory stick, install in plug and power up printer but the USB doesn't load
Any help greatly appreciated
12-13-2012 07:56 AM
Are you talking about updating the firmware or installing to an empty disk?
You need a HDD from HP with the firmware preinstalled. It won't work with an empty HDD.
12-13-2012 08:06 AM - edited 12-13-2012 08:06 AM
Thanks for the reply. We're trying to install to a virgin HDD.
Is there nowhere to download the disc image to do this or is our option to buy an over inflated new HDD from HP.