08-14-2014 12:49 AM
I have installed a Designjet T2500.
All went fine, but now the printer will not respond to printjobs.
I have reset the connectivity and changed the IP addresses. It will print for a few days then stop responding.
Here is what is puzzling: when it does not respond to the test page in the drivers, it will print from the Web Page.
so while the drivers shows processing, if i go to the web page via the IP address and goto accounting and reprint a drawing it will print.
i can ping the IP address.
i can connect via the same PC using the internet expolorer.
i have changed drivers, usung both universal and the latest T2500 driver.
i have upgraded to the latest firmware and HP have replaced the Network Board.
i have set the IP address to Manual, i have also Reserved the IP address.
Any ideas, thanks in advance.
08-14-2014 06:57 AM
What kind of network setup is this installed on? The reason I ask is I had an intermittent printing issue with one of these and it turned out to be a bad switch on the customers network that was sending intermittent packets. Have you tried connecting directly to the printer via a crossover cable?
08-14-2014 07:42 AM
i gave that a thought but, because the pc can print through the web and all the hardware is the same as printing from the driver and i can always ping the IP, i crossed it off.
The error must lie in what the driver does differently to the web printing.
08-14-2014 07:49 AM
08-14-2014 12:17 PM
I agree with timwj1.
There could be a switching issue, regarless you can ping and print from the EWS, I seen before.
Also try the following:
- Include the DNS on the network configuration, sometimes this helps.
- A DHCP configuration
- Disconnect the printer and ping, this will tell you if the IP is duplicated. Sometimes users just take an IP address to connect their oun computer at work and use a manual IP. seen this too... :s
- A different network cable
- A peer to peer connection between the printer and a computer using a network cable. You dont have to use a crossover cable. The network card on the pritner will do the convertion to prevent crashes on the packages.
I hope that helps