06-06-2014 03:25 PM - edited 06-06-2014 03:32 PM
Plotter was working fine with NO errors, but had to do a belt replacement -
In doing so found our printhead tube connector was cracked -
ordered and installed new tube system -
after new tube install black no longer printed AT ALL
syringe primed the black
then changed the black printhead even though it had been working fine
now black is printing but no longer laying down a solid pattern -
getting line sensor errors during scan axis - 0020 & 4003
service station errors - 5010 & 6011
accuracy error - 3110
and continuous system error 0c0032 00000004
Has anyone seen this behavior before? Any advises welcome I am fried.............signed Sad in Texas..........
Hey DaveZ are you still on this forum any longer???????
06-06-2014 07:19 PM
06-06-2014 11:14 PM
THANK THE GODS you are still around!
Thanks for your reply. Do you think the black printhead is causing all these error codes?
In a real spot here.
The black printhead that was in there was working fine prior to me doing the maintenance.
Printer and all heads were functioning fine, there were no error codes occuring at all before the belt change.
Getting all these crazy line sensor error codes/service station errors and the one overall system error now.
When I changed out the tubes the setup head in the black position was not recognizing initially. (foreboding clue!)
Took the setup up head in another position and swapped them around and that problem went away.
After ink setup and print head re-insertion, yellow & black started asking for recovery & would not print on calibration.
Yellow came back after several calibrations but black would not come back until I did a syringe air removal.
Both the original and the new kprintheads are printing uneven broken line patterns. (similar in nature).
Can't help but think I did something wrong or something happened during the tube system replacement/startup.
Question..........Could it be the new tube system is faulty allowing air in?
06-07-2014 04:35 AM
Trying to follow a link I found where someone else was dealing with this system error issue that is connected to my problem.
On this forum previously, several years ago, someone named Sa'ad posted a link to a thread in the HP forum that apprently has been moved or deleted. I would like to retrieve and or read this older thread.
Does anyone know what the revised path or method would be to find older HP forum posts?
The original link path was "http://forums11.itrc.hp.com/service/forums/questio
06-07-2014 06:47 AM - edited 06-07-2014 06:51 AM
>someone named Sa'ad posted a link to a thread
What's the URL of that topic?
Basically all of those old URLs are now dead. All you know is that the data at the other end is still there so you can try using google to search for it.
06-07-2014 07:11 AM
Dennis..........Thank you for your input VERY MUCH.......I will take a look at the link you posted. Google will not work..........already tried it.........just brings up the threads that led me to the initial conversation in the first place. Strange too.........you would think that the thread id would find it, so obviously HP took the pages down. Dumb if you ask me........all those years of research and good information thrown away? Makes no sense..........
06-07-2014 08:22 AM
>you would think that the thread id would find it, so obviously HP took the pages down
No, they copied them from the previous technology to Lithum and there is no connection.
>all those years of research and good information thrown away?
It isn't thrown away, just the "indexing". :-)
There were a lot of complaints about this:
06-14-2014 06:41 PM
08-21-2014 01:03 PM
System Error: 0C0040
Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or that the Scan-Axis reference is incorrect.
Corrective Action: Try the following:
Manually recover the Printheads and check whether the error still appears. If the error does appear again, then check that there no fibres or pieces of paper in the Drop Detector.
If the error does not appear again, then check that the Scan-Axis stop of the Carriage is not deformed too much (some slight deformation of upto 0.5mm is normal, but if it is bigger than that, then replace the Carriage Assembly and recalibrate the Printer).
If the Scan-Axis is OK also, then replace the Drop Detector or the Service Station Assembly and recalibrate the Printer
08-22-2014 03:58 AM
Despite all the different advises I received on that thread none of the suggestions I received worked.
My problems and long list of confusing error messages began AFTER I had replaced the tubes.
I will never know for sure WHAT was wrong BUT.........I retraced all my steps and the thing that seemed to correct/make all the errors go away?..........I readjusted the carriage assembly height from scratch for a second time..........she started working like a charm after that.
08-22-2014 07:53 AM
Thanks for the replys, i started having these problems after replacing the tube system, i dont have the height adjustment tool, can i order one somewheres, thanks
08-22-2014 08:23 AM
Just Google "carriage height adjustment tool" then advanced search use designjet 5500 or 5000....someone will sell one, just don't over pay for it......all it is is plastic print head but you need it........then adjust the T7? screws on the carriage (back of carriage).......you can find instructions on how to do it on the web easily enough I would think....the T7 driver is basically a tool like a screw driver (Husky brand @ Home Depot) makes one. Once you adjust the carriage height you will be fine..........do not go and buy a new one.
08-22-2014 12:49 PM
Thanks ill try that, now all the printheads are streaky printing, are they now dead, theyre couple of weeks old some of them, where is the drop detector, keep getting 0c0032 00000004 message
08-22-2014 01:58 PM
Before you mess with the printheads, or buy a new carriage and/or mess with the drop detector, realign that carriage height, trust me. Two of my printheads appeared to be failing/would not calibrate and you can see all the other erros I was getting if you read this old thread completely.
08-28-2014 08:24 AM
Yes...........all the printhead come out..........and the media comes out..........you have to drag the carriage by hand back and forth by pulling ON THE BELT, while listening for a friction/scraping noise..........you should probably google a how to guide and print it out, then follow the instructions so you do everything correctly.
08-28-2014 08:29 AM
i have a printed out guide here, couldnt tell from the drawings about media and printheads,i have the top cover and back cover off exposing the back of the carriage, is that all the covers to remove?, still waiting for the tool to come in, should be this morning some time,
08-28-2014 01:14 PM
Sounds like you have removed the correct pieces. As long as you can move the carriage from one end to the other by PULLING ON THE BELT and you have access to the screws on the back of the carriage you are good.
08-29-2014 04:08 PM
tried calibrating carriage height twice with no luck with error messages, still the same, not sure whats wrong, updated the firmware to most recent, still cant get printheads to callibrate, this is frustrating
08-29-2014 04:47 PM
08-30-2014 06:59 AM
Were you able to get the carriage height tool, find and follow the instructions to use it, and then set the height as the manual told you?
Do you have a service manual/did you follow Daves advice and download one last nite? If not you are going to need one now.
Did you perform all the service station calibrations after you adjusted the carriage height?
(I am assuming you did this one already - carriage height is page 5-18)
(Did you do this one after you you set the carriage height? - service station is page 5-11)
ASSUMING YOU DID THESE AND YOU ARE STILL GETTING THAT 0032 CONTINOUS ERROR.
That means the plotter stiil can't calibrate right.............so........
Dave makes a good point.......what shape is that encoder strip in.........is it in good condition?
If the answer to all these questions above is yes.............
Now you have to play the dreaded HP just start replacing parts until you get lucky game........
.......NOW you will have to consider replacing that drop detector (sec page 8-70.....page 320 in my pdf)
.........and if that does not work, then you will have to try replacing the the service station assembly itself (sec page 8-67)