Designjet 500 error code 63:03 and now 610n card is not recognized (5393 Views)
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corey george
Posts: 2
Registered: ‎01-07-2011
Message 1 of 9 (5,393 Views)
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Designjet 500 error code 63:03 and now 610n card is not recognized

I was in the middle of a print, and the printer displayed Error code 63:03, and stopped printing immediately. I found that error code was a "LAN card communication problem". I followed the recommended steps at http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00003337#A33 and now the printer's 610n card is not recognized. I tried installing the card into the other I/O slot, and the printer still doesn't recognize that there is a card installed in either slot. The card doesn't show any network connection lights when a cable is connected to it. I'm assuming the card has died. Does anyone have any experience with this problem, and it the card truly dead?
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David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 2 of 9 (5,393 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

80% of the time the card can be repaired. You have to "bake" it. This is no joke. Remove the card with the power off. Now use a torx 10 bit to remove the white plastic back piece since it will melt in the oven. After it is removed place the card propped up on it corners into a baking pan chips up so the bottom does not touch the pan. Now preheat a good oven to 350F (177C) and when the oven is ready place the pan with card in the oven for 8 minutes. Remove and let cool for 20 minutes. Put the plasitc piece back on, cross your fingers and put back in the plotter with the power off and then power on.
Occasional Visitor
corey george
Posts: 2
Registered: ‎01-07-2011
Message 3 of 9 (5,393 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

thanks, that got it working again. I think I may buy another card as a back up, so the down time will be minimal.
Occasional Visitor
bsproul
Posts: 1
Registered: ‎12-28-2012
Message 4 of 9 (4,491 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

Craziest repair story I've ever had. I baked my LAN card at 350 for 8 minutes and now it works again. Really. No joke. Thanks for the suggestion.

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timwj1
Posts: 946
Registered: ‎08-11-2010
Message 5 of 9 (4,468 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

That process of heating up the card melts the cold solder joints back together, and that is the reason those cards fail in the first place.  I'm glad to hear it is working for you.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
Valued Contributor
D Hook1
Posts: 467
Registered: ‎04-21-2009
Message 6 of 9 (4,453 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

Best thing is, 350° for 8 minutes is about the same time it takes to bake a batch of Nestle's Tollhouse cookies so you can have a treat after you get the printer working again.  Sweet!

Honored Contributor
timwj1
Posts: 946
Registered: ‎08-11-2010
Message 7 of 9 (4,409 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

Good call there D Hook!
If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
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GT007
Posts: 1
Registered: ‎02-15-2014
Message 8 of 9 (2,027 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

I used your fix today. It worked perfectly. Any idea how long a baking will last? I had a similar experience with an I Phone and was able to get about 2 months of use, before it needed another heat up, to keep the wifi working
Outstanding Contributor
DavidZuts
Posts: 15,494
Registered: ‎02-27-2006
Message 9 of 9 (2,022 Views)

Re: Designjet 500 error code 63:03 and now 610n card is not recognized

It can vary from 2 weeks to 2 year or more. It depends on how bad the cold solder joints were and the amount of solder left to reflow and repair the joint(s).
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