Designjet 500 and Windows 8....will it work? (10327 Views)
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Occasional Advisor
scottparat
Posts: 9
Registered: ‎09-18-2012
Message 1 of 18 (10,327 Views)

Designjet 500 and Windows 8....will it work?

I already had a couple of posts regading trying to get my Designjet 500 going on Windows 7 machines and no luck. I might as well use the thing as an anchor after I fill it up with concrete.

 

I tried different support numbers to try and get someone to come out and was dealt with rudely. I can't even find someone to come out and tell me if its worth investing in repairs (if necesssary to make it work)

 

Very disappointed in HP. I know mine is 8 years old, but it is used very little and I paid a lot for it. My experience surely does not make me want to invest in anymore HP equipment..... you guys can delete this post or take it to heart and let the higher ups know the consequences of their decisions when it comes to supporting some of their more expensive equipment.

 

I have a new computer, has windows 8 and I wanted to know if anything changed in windows 8 that would have the drivers or whatever is necessary to allow the Designjet 500 to work correctly?

 

Thanks

 

Scott

 

 

Honored Contributor
Bob Headrick
Posts: 2,946
Registered: ‎12-02-2001
Message 2 of 18 (10,323 Views)

Re: Designjet 500 and Windows 8....will it work?

[ Edited ]

There are eight versions of the drivers for the Designjet 500, and 500+ in 24" and 42" sizes and for HPGL and Postscript versions all delivered through Windows Update for Windows 7 .  If the Windows Update in Windows 7 gives an error "Windows was unable to get a list of devices..." then see the post here for information to resolve the issue.

 

Windows 8 has sixteen versions of the drivers available, all the above as well as mono versions of each.

 

DJ 500 Win8.png

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Honored Contributor
timwj1
Posts: 947
Registered: ‎08-11-2010
Message 3 of 18 (10,300 Views)

Re: Designjet 500 and Windows 8....will it work?

I received an e-mail from our HP rep yesterday that listed the HP models that are not Windows 8 compatible and the DJ 500 will have an HPGL driver only, but not a post script.  Of course it also says this is subject to change.  The end of service life for the 800 was November 1st, 2012, but the 500 is December 31, 2013.

If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
Honored Contributor
Bob Headrick
Posts: 2,946
Registered: ‎12-02-2001
Message 4 of 18 (10,297 Views)

Re: Designjet 500 and Windows 8....will it work?

[ Edited ]

The following postscript drivers are available today in Windows 8 x64 through windows Update for the Designjet 500:

 

HP Designjet 500PS 24 by HP

HP Designjet 500PS 42 by HP

HP Designjet 500ps plus 24

HP Designjet 500ps plus 42

HP Designjet 500PS24+HPGL2 Card

HP Designjet 500PS42+HPGL2 Card

 

For the Designjet 800 the following are available:

 

HP DesignJet 800 24 by HP

HP DesignJet 800 42 by HP

HP DesignJet 800PS 24 by HP

hp designjet 800ps 24 PS3

HP DesignJet 800PS 42 by HP

hp designjet 800ps 42 PS3

 

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Occasional Advisor
scottparat
Posts: 9
Registered: ‎09-18-2012
Message 5 of 18 (10,267 Views)

Re: Designjet 500 and Windows 8....will it work?

Hi Bob...thanks for the information.

 

I'm not real techy when it comes to printers. I know I have the simplest dj500, no hard drive and no card. My model number is C7769B

 

According to your screen shot, it looks like HP DesignJet 500 mono 24 would be the driver that should work for me, is this correct?

 

I should have the windows 8 computer set up Monday, I'll be able to try it then. Would be a real miracle if it worked!

 

Thanks

 

Scott

Honored Contributor
Bob Headrick
Posts: 2,946
Registered: ‎12-02-2001
Message 6 of 18 (10,257 Views)

Re: Designjet 500 and Windows 8....will it work?

There are both color and mono versions of the plain 24" Designjet 500 driver available in Windows 8. I would suggest the color driver unless you have no need for color.

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Occasional Advisor
scottparat
Posts: 9
Registered: ‎09-18-2012
Message 7 of 18 (10,253 Views)

Re: Designjet 500 and Windows 8....will it work?

Yes, I have color.  "Mono" doesn't refer to black and white, does it?

 

Honored Contributor
timwj1
Posts: 947
Registered: ‎08-11-2010
Message 8 of 18 (10,250 Views)

Re: Designjet 500 and Windows 8....will it work?

Yes, mono is short for monochrome.
If you feel my reply has assisted you in repairing your printer please press the kudos star icon on the left and mark as problem solved. Thank you!

TJ
Visitor
jbrattan
Posts: 4
Registered: ‎12-22-2012
Message 9 of 18 (10,120 Views)

Re: Designjet 500 and Windows 8....will it work?

I'm not sure what you mean by "and the DJ 500 will have an HPGL driver only, but not a post script."

 

Do you mean that the DJ 500 IS Windows 8 compatible if it has an HPGL driver and IS NOT compatible if it has a post script driver?

 

Thanks.

Esteemed Contributor
Milo E
Posts: 518
Registered: ‎11-05-2008
Message 10 of 18 (10,107 Views)

Re: Designjet 500 and Windows 8....will it work?

Nah, this is confusing info given.

 

The Designjet 500 only support two types of drivers, depending of course if the optional HPGL2 card is installed or not.

The PCL3 driver and the HPGL2 driver. I believe both drivers are included in Windows 8. 

 

There are no PS driver. Only a PS RIP that was provided with the PS models.

 

 

If you think my answer helped you, please assign points to me
Visitor
jbrattan
Posts: 4
Registered: ‎12-22-2012
Message 11 of 18 (10,089 Views)

Re: Designjet 500 and Windows 8....will it work?

[ Edited ]

I'm so confused. You say there are no PS drivers but Bob Headrick gives this list of PS drivers for the DJ 500:

 

The following postscript drivers are available today in Windows 8 x64 through windows Update for the Designjet 500:

 

HP Designjet 500PS 24 by HP

HP Designjet 500PS 42 by HP

HP Designjet 500ps plus 24

HP Designjet 500ps plus 42

HP Designjet 500PS24+HPGL2 Card

HP Designjet 500PS42+HPGL2 Card

 

Also, but at the support page (http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1845922...

 

to download drivers the only option for Windows 8 is 32-bit.

 

What really is available for the DJ500 on Windows 8 64-bit OS?

 

Honored Contributor
Bob Headrick
Posts: 2,946
Registered: ‎12-02-2001
Message 12 of 18 (10,082 Views)

Re: Designjet 500 and Windows 8....will it work?


jbrattan wrote:

I'm so confused. You say there are no PS drivers but Bob Headrick gives this list of PS drivers for the DJ 500:

The following postscript drivers are available today in Windows 8 x64 through windows Update for the Designjet 500:

 HP Designjet 500PS 24 by HP

HP Designjet 500PS 42 by HP

HP Designjet 500ps plus 24

HP Designjet 500ps plus 42

HP Designjet 500PS24+HPGL2 Card

HP Designjet 500PS42+HPGL2 Card

 

Also, but at the support page (http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1845922... 

to download drivers the only option for Windows 8 is 32-bit. 

What really is available for the DJ500 on Windows 8 64-bit OS?


You can see for yourself what is available in Windows 8 x64:  click on Control Panel, Devices and Printers, Add a Printer, The printer I want isn't listed, Add a local printer or network printer with manual settings, Next, select the port (or LPT1 as a test), Next, Windows Update, wait for the list to refresh, then scroll down and look at the list of drivers available. 

 

Alternately you can go to the Windows Catalog site (using IE, other browsers are not supported) and search for Designjet 500.  

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Visitor
jbrattan
Posts: 4
Registered: ‎12-22-2012
Message 13 of 18 (10,075 Views)

Re: Designjet 500 and Windows 8....will it work?

Thanks, Bob. I went to the Windows Catalog site and found only these 4 drivers for Windows 8 and the Designjet 500:

 

Hewlett-Packard - Printers - HP Designjet 500 plus 42  Windows 7,Windows 8,Windows Drivers  Drivers (Printers)  8/8/2009  7.10.0.0  2.4 MB 2481257   

 Hewlett-Packard - Printers - HP Designjet 500 plus 24  Windows 7,Windows 8,Windows Drivers  Drivers (Printers)  8/8/2009  7.10.0.0  2.4 MB 2481257   

 Hewlett-Packard - Printers - HP DesignJet 500 24+HPGL2 Card  Windows 7,Windows 8,Windows Drivers  Drivers (Printers)  8/8/2009  7.10.0.0  2.4 MB 2481257   

 Hewlett-Packard - Printers - HP DesignJet 500 42+HPGL2 Card  Windows 7,Windows 8,Windows Drivers 

 

No drivers were listed for the DesignJet 500ps 42 as you indicated in your previous post. Did I miss something? My XP machine died yesterday and I'm shopping for a new one but need to know if I should get one running Windows 7 or Windows 8 so that I can still install and use my DJ 500ps 42.

Honored Contributor
Bob Headrick
Posts: 2,946
Registered: ‎12-02-2001
Message 14 of 18 (10,071 Views)

Re: Designjet 500 and Windows 8....will it work?

You can see the specific models supported by opening the cab file and inspecting the dsgj510.inf file.  All four of the drivers you downloaded are the same drivers and support a number of models:

 

[Designjet.NTamd64]
"HP Designjet 510 24in Printer" =DJ510_24, USBPRINT\Hewlett-PackardHP_De140F
"HP Designjet 510 24in Printer" =DJ510_24, LPTENUM\Hewlett-PackardHP_De140F

"HP Designjet 510 42in Printer" =DJ510_42, USBPRINT\Hewlett-PackardHP_De1349
"HP Designjet 510 42in Printer" =DJ510_42, LPTENUM\Hewlett-PackardHP_De1349

"HP Designjet 510ps 24in Printer" =DJ510_24ps, USBPRINT\Hewlett-PackardHP_De0D95
"HP Designjet 510ps 24in Printer" =DJ510_24ps, LPTENUM\Hewlett-PackardHP_De0D95

"HP Designjet 510ps 42in Printer" =DJ510_42ps, USBPRINT\Hewlett-PackardHP_DeAD33
"HP Designjet 510ps 42in Printer" =DJ510_42ps, LPTENUM\Hewlett-PackardHP_DeAD33

"HP Designjet 500 plus 24" =DJ500_24plus, USBPRINT\Hewlett-PackardHP_De41BC
"HP Designjet 500 plus 24" =DJ500_24plus, LPTENUM\Hewlett-PackardHP_De41BC
"HP Designjet 500 plus 42" =DJ500_42plus, USBPRINT\Hewlett-PackardHP_De7CEC
"HP Designjet 500 plus 42" =DJ500_42plus, LPTENUM\Hewlett-PackardHP_De7CEC


"HP Designjet 500ps plus 24" =DJ500_24plus, USBPRINT\Hewlett-PackardHP_De858A
"HP Designjet 500ps plus 24" =DJ500_24plus, LPTENUM\Hewlett-PackardHP_De858A
"HP Designjet 500ps plus 42" =DJ500_42plus, USBPRINT\Hewlett-PackardHP_De795B
"HP Designjet 500ps plus 42" =DJ500_42plus, LPTENUM\Hewlett-PackardHP_De795B

"HP Designjet 800 24 by HP" =DJ800_24, USBPRINT\Hewlett-PackardDesig00F8
"HP Designjet 800 24 by HP" =DJ800_24, LPTENUM\Hewlett-PackardDesig00F8
"HP Designjet 800PS 24 by HP" =DJ800_24, USBPRINT\Hewlett-PackardDesigB271
"HP Designjet 800PS 24 by HP" =DJ800_24, LPTENUM\Hewlett-PackardDesigB271

"HP Designjet 800 42 by HP" =DJ800_42, USBPRINT\Hewlett-PackardDesig162B
"HP Designjet 800 42 by HP" =DJ800_42, LPTENUM\Hewlett-PackardDesig162B
"HP Designjet 800PS 42 by HP" =DJ800_42, USBPRINT\Hewlett-PackardDesigA4A2
"HP Designjet 800PS 42 by HP" =DJ800_42, LPTENUM\Hewlett-PackardDesigA4A2

"HP Designjet 500 24+HPGL2 Card" =DJ500_24, USBPRINT\Hewlett-PackardDesigA876
"HP Designjet 500 24+HPGL2 Card" =DJ500_24, LPTENUM\Hewlett-PackardDesigA876
"HP Designjet 500PS24+HPGL2 Card" =DJ500_24, USBPRINT\Hewlett-PackardDesig39C3
"HP Designjet 500PS24+HPGL2 Card" =DJ500_24, LPTENUM\Hewlett-PackardDesig39C3

"HP Designjet 500 42+HPGL2 Card" =DJ500_42, USBPRINT\Hewlett-PackardDesig56A7
"HP Designjet 500 42+HPGL2 Card" =DJ500_42, LPTENUM\Hewlett-PackardDesig56A7
"HP Designjet 500PS42+HPGL2 Card" =DJ500_42, USBPRINT\Hewlett-PackardDesigC712
"HP Designjet 500PS42+HPGL2 Card" =DJ500_42, LPTENUM\Hewlett-PackardDesigC712

 

 

 

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Esteemed Contributor
Milo E
Posts: 518
Registered: ‎11-05-2008
Message 15 of 18 (10,052 Views)

Re: Designjet 500 and Windows 8....will it work?

[ Edited ]

Just choose the update method explained by Bob with the update button and choose Designjet 500 42 by HP or Designjet 500PS 42 by HP. This will install the PCL3 driver and it will work.

 

"You can see for yourself what is available in Windows 8 x64:  click on Control Panel, Devices and Printers, Add a Printer, The printer I want isn't listed, Add a local printer or network printer with manual settings, Next, select the port (or LPT1 as a test), Next, Windows Update, wait for the list to refresh, then scroll down and look at the list of drivers available. "

If you think my answer helped you, please assign points to me
Visitor
jbrattan
Posts: 4
Registered: ‎12-22-2012
Message 16 of 18 (10,040 Views)

Re: Designjet 500 and Windows 8....will it work?

Thanks, Milo.
Occasional Visitor
hami5297
Posts: 1
Registered: ‎09-29-2014
Message 17 of 18 (1,735 Views)

Re: Designjet 500 and Windows 8....will it work?

Four weeks ago I paid for both a HP500 and a HP800 designjet plotters to be completely repaired. I am running Windows 8.1 and was able to plot to these printers very well. Now I cannot plot, why?

 

I can run ping test and it connects fine. I tried to install Windows 7 driver and that too will not run.

 

The software installs fine, it even recognizes the plotter. But when I run a test it instantly shows print test failed???

 

What happened that it will not work now? How can I fix it? I have tried to remove printer, driver and even ports; then re-install. Same issue, printer is located and recongized but will not print..

 

 

Valued Contributor
Mikeg81
Posts: 325
Registered: ‎08-27-2012
Message 18 of 18 (1,702 Views)

Re: Designjet 500 and Windows 8....will it work?

Hi,

 

Were are you getting the error and error are you getting?

 

Best regards

 

Mike G

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