Re: Designjet 500 42 inch Color - System Error 79:04 (204 Views)
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Occasional Visitor
Sandra Baker_1
Posts: 2
Registered: ‎05-06-2009
Message 1 of 8 (1,411 Views)

Designjet 500 42 inch Color - System Error 79:04

I keep getting this error no matter what I do. I have followed the instructions to correct, but it still stops printing and says it has shut down. I get the message:
System error 79:04
tWSServer
File: atps.c
Line 247

I have updated the firmware, replaced the USB cord, replaced ink cartridges and even downloaded new driver and reinstalled the printer twice. Help!!
Thanks,
Sandra
Outstanding Contributor
DavidZuts
Posts: 15,288
Registered: ‎02-27-2006
Message 2 of 8 (1,404 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

As strange as it may seem your issue is out of warranty or expired printheads. Replacing the printheads should solve the problem.
Honored Contributor
Ralph McGranahan
Posts: 1,486
Registered: ‎10-15-2002
Message 3 of 8 (1,404 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

Try replacing just the black printhead first. If that doesn't do it, then replace the others.
Damn, I'm good
Super Advisor
Kurta5
Posts: 170
Registered: ‎04-06-2009
Message 4 of 8 (1,404 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

If the printheads are the origianl ones than replace all of them. They will shutdown on you after time (5yrs.). This only seems to happens with the hp500. If you have already replace the original cartridges then you may have other issue. Main board? Changing the printheads will be the first thing to do.
Occasional Visitor
Sandra Baker_1
Posts: 2
Registered: ‎05-06-2009
Message 5 of 8 (1,404 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

Thanks so much for the replies! I had an idea that it might be something like that, but I wasn't sure. I will try that, especially since the plotter was purchased in 2004 - that would be just about right for the timing.
Again thanks - hopefully this will solve the problem!
Sandra
Advisor
Ted Wessale
Posts: 20
Registered: ‎05-13-2009
Message 6 of 8 (1,404 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

Does anyone know if this issue only happens with AutoCAD files? I can currently print from any program other than AutoCAD without producing this 79:04 error. My print heads are dated 2003-2005.

What I installed was one of these two drivers, but I don't know which is which with these titles. Can anyone help with that?:

hpdj500800wumpclen
hpdj510wumglen

This is what is currently installed:

Driver v. 6.07
Data File v. 2.1

This is the details of the error code 79:04 that I am getting:

Assertion: Failed
Task: tSwitcher
File: RedSP.c
Line: 4761

But for now, I can't print from CAD which is the only thing we use it for.
Occasional Visitor
Garry Unger
Posts: 1
Registered: ‎11-05-2009
Message 7 of 8 (1,404 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

I have the same issue, (79:04) but when printing from Adobe as well. The print is 166" long. I thought that may be a problem. The plotter is new in October, but perhaps the heads are considerably older. I'll try replacing the print heads.
Occasional Visitor
Manikandaraju
Posts: 1
Registered: ‎06-18-2014
Message 8 of 8 (204 Views)

Re: Designjet 500 42 inch Color - System Error 79:04

Carriage PCB Board also issue to this problem

Thanks
Manikandaraju
PH:09894167026
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