DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues (1126 Views)
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Occasional Advisor
bwhitesell
Posts: 7
Registered: ‎12-14-2010
Message 1 of 11 (1,126 Views)

DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

My Designjet 5000 is not recognizing the light cyan and light magenta ink cartridges.  After cycling the power I get  a message that states "System Error ffffffff 036e0136 switch off/on if proble persists contact HP support".

 

Any suggestions?

Occasional Advisor
MikeGut
Posts: 9
Registered: ‎12-13-2010
Message 2 of 11 (1,120 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

Try removing all the ink cartridges and printheads

Check the expiration dates

Clean the electrical contacts on the carriage with a lint free cloth damp with water

Check is any of the ink cartridges is inflated

 

Regards

Occasional Advisor
bwhitesell
Posts: 7
Registered: ‎12-14-2010
Message 3 of 11 (1,104 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

All contacts associated with the ink cartridges are clean.  The expiration dates are OK.  I checked the printheads as well and all seems OK.

 

I have not seen the System Error again, but every time I power on, I get the messages that the Light Cyan and Light Magenta either need to be inserted or reseated.  I've tried new ink cartridges as well as the "older" ones many times, but still get the same message.

 

 

Valued Contributor
Kalu
Posts: 161
Registered: ‎12-03-2010
Message 4 of 11 (1,100 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

Hello.

Can you tell me the firmware Version?

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Occasional Advisor
bwhitesell
Posts: 7
Registered: ‎12-14-2010
Message 5 of 11 (1,098 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

When I boot the plotter it shows the following:

Code Rev :A.02.06

BootROM: BSp:01.01.01

RAM : 256MB

hard disk 4668MB

 

Does that answer your question? 

Occasional Advisor
bwhitesell
Posts: 7
Registered: ‎12-14-2010
Message 6 of 11 (1,096 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

Correction, the Code Rev is A.02.16, not zero six.
Valued Contributor
Kalu
Posts: 161
Registered: ‎12-03-2010
Message 7 of 11 (1,095 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

[ Edited ]

Ok...Carefully read the following document: http://www.erchi.com/hp_sides/oars/OARS_DVD3/files/ucr_na-PSDHPSN_2653-1.htm  -- Sorry this is correct link
 Upgrade to new firmware A.02.18 : http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=pt&prodTypeId=18...

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Occasional Advisor
bwhitesell
Posts: 7
Registered: ‎12-14-2010
Message 8 of 11 (1,078 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

I don't mind upgrading the firmware and will try to do so following the instructions you provided.  However, I fail to understand how this may fix the problem as the plotter has worked fine for years at firmware version A.02.16. 

Valued Contributor
Kalu
Posts: 161
Registered: ‎12-03-2010
Message 9 of 11 (1,075 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

Sorry correct link : http://www.erchi.com/hp_sides/oars/OARS_DVD3/files/ucr_na-PSDHPSN_2653-1.htm

 

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Outstanding Contributor
DavidZuts
Posts: 15,311
Registered: ‎02-27-2006
Message 10 of 11 (1,062 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

Generally firmware will not correct a ink cartridge error.  I would think you are having issues with the tube assembly which includes where the ink cartridges are loaded.  Removing all the cartridges when you start would be a good idea and then insert one at a time.  I would start with one that is giving you issues.  I had one many years ago that gave me 2 colors as being bad and it actually ended up being one of the cartridges that did not give an error was causing electrical issues with the others.  If not the case then the tube assembly needs to be replaced.

Occasional Advisor
bwhitesell
Posts: 7
Registered: ‎12-14-2010
Message 11 of 11 (627 Views)

Re: DesignJet 5000 System Error ffffffff 036e0126 and reseat ink Cartridge issues

I've tried removing all of the ink cartridges and varying the order in which I install them.  The plotter will not recognize that a light cyan cartridge has been inserted and 90% of the time I have to reinsert the light magenta about 5-6 times before the "reseat" messge clears.  I think you are right about the need to replace the ink cartridge holder/tube unit.  Thanks for the assistance.

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