web jetadmin 10.3.90613 (SR4) waiting for start (1218 Views)
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Occasional Visitor
litris
Posts: 3
Registered: ‎11-27-2013
Message 1 of 6 (1,218 Views)

web jetadmin 10.3.90613 (SR4) waiting for start

Hi,

 

Today I upgraded from version 10.1 to 10.3.90613 (SR4). Now when I try to execute the program I see the web jetadmin window and appears the next message -> "waiting for service start". I waited 3 hours and continue with this message. I revised the services, and stop/start services and rebooted server. The server is a virutal machine and have installed Windows 2003 server R2 (spanish), 32 bits, internet explorer 6. I have been finding solutions in this forum and trying differents options but the programa don't work.

 

Can anybody help me?

 

Thanks.

 

Regards.

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Advisor
quattroginger
Posts: 17
Registered: ‎07-25-2012
Message 2 of 6 (1,191 Views)

Re: web jetadmin 10.3.90613 (SR4) waiting for start

have you confirmed the services HPWJA Service and HPWSProAdapter Service are both running? i would stop both of them, wait a minute, then start the HPWJA, follwed by HPWSProAdapter. then test.

if your still having problem, maybe make sure the service is allowed through firewall. i had fresh install and had similar problem. i had to allow program access and add the service.exe hope this helps.
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Honored Contributor
Bob Roell
Posts: 1,397
Registered: ‎11-11-2002
Message 3 of 6 (1,188 Views)

Re: web jetadmin 10.3.90613 (SR4) waiting for start

When restarting services, I also do "SQL Server (HPWJA)" - WJA is dependant on that. - fyi: if you have a large installation, I have literally waited 3-5 hours for some WJA upgrades, I think it needs time to process the db before the client can connect.

 

If you don't have time to do it right the first time, where do you find the time to fix it later?
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Advisor
quattroginger
Posts: 17
Registered: ‎07-25-2012
Message 4 of 6 (1,184 Views)

Re: web jetadmin 10.3.90613 (SR4) waiting for start

[ Edited ]

Bob Roell wrote:

When restarting services, I also do "SQL Server (HPWJA)" - WJA is dependant on that. - fyi: if you have a large installation, I have literally waited 3-5 hours for some WJA upgrades, I think it needs time to process the db before the client can connect.

 



this is assuming you also have the database on same server.

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Occasional Visitor
litris
Posts: 3
Registered: ‎11-27-2013
Message 5 of 6 (1,172 Views)

Re: web jetadmin 10.3.90613 (SR4) waiting for start

Thank you so much for your help. The database is in the same server.

I did it this:

I uninstalled web jetadmin and installed again. But I had the same problem but finally I created 2 files .bat with this sentences:

 

For stop services:

 

net stop HPWSProAdapter

net stop HPWJAService

net stop mssql$HPWJA

 

 

For start services:

 

net start mssql$HPWJA

net start HPWJAService

net start HPWSProAdapter

 

After I executed those 2 .bat and seems will work good but now I receive this message "An unexpected error has been encountered". I tried to execute from antoher computer windows 7 (servername:8000) and I receive the same message.

 

 

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Occasional Visitor
litris
Posts: 3
Registered: ‎11-27-2013
Message 6 of 6 (1,136 Views)

Re: web jetadmin 10.3.90613 (SR4) waiting for start

Finally It's working but I couldn't to restore the backup. Maybe the backup from 10.1 is not compatible with 10.3. 

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