UPD misdetects installed options HP LaserJet 5500 (281 Views)
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Occasional Visitor
jjwink
Posts: 2
Registered: ‎11-07-2011
Message 1 of 6 (281 Views)

UPD misdetects installed options HP LaserJet 5500

When using the UPD PCL6 5.3 driver, printing is great on all our old junk devices, but the HP 5500 is left with options that do not exist.  I am having to manually DISABLE features it incorrectly thinks it has. Has anyone run into this?  I have updated the printer to latest firmware but this appears to be a problem with UPD's coding?

 

Occasional Visitor
jjwink
Posts: 2
Registered: ‎11-07-2011
Message 2 of 6 (277 Views)

Re: UPD misdetects installed options HP LaserJet 5500

Update on this.  The UPD driver is not correctly reading the SNMP interrogation of the device correctly.  Older HP Color devices that do not contain HDD's are coming up stating that they do.  After running an autodetect I have to turn off the HDD option manually.

 

How do I get word to HP to fix their failed detection?

 

Advisor
hphwstel
Posts: 11
Registered: ‎05-03-2011
Message 3 of 6 (276 Views)

Re: UPD misdetects installed options HP LaserJet 5500

Did you check the registry if UPD dtected the right printer model?

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<printername here>\PrinterDriverData

 

There is a key named like the printer and its value is the model of the printer

 

If it is not like this, you might have an SNMP issue.

Advisor
hphwstel
Posts: 11
Registered: ‎05-03-2011
Message 4 of 6 (274 Views)

Re: UPD misdetects installed options HP LaserJet 5500

dang, what a timing...

I will check the bahaviour of our 5550ers. We normally use the fdedicated driver but we'll see what it does with the UPD

Advisor
hphwstel
Posts: 11
Registered: ‎05-03-2011
Message 5 of 6 (273 Views)

Re: UPD misdetects installed options HP LaserJet 5500

I was planning to use only UPD in future and I don't see any issue here:

 

HP Color Laserjet 5550 (Tray 1 and 2 in WJA) Firmware:07.014.0

 

Device detected in said registry key as hp color LaserJet 5550

 

Trays detected:

HPMInputSlotHCIMap = 

Printer auto select
Manual Feed in Tray 1
Tray 1
Tray 2

 

 

 

Occasional Advisor
Aidan_Grey
Posts: 9
Registered: ‎02-06-2012
Message 6 of 6 (217 Views)

Re: UPD misdetects installed options HP LaserJet 5500

  What options are showing that do not exist?

 

  Many printers, including the LJ 5550, create a RAM disk if no hard drive is installed.  Print off a Configuration Page and see if a RAM disk is present.

 

  From the point of the printer driver, a RAM disk is the same as a physical hard drive.

 

 

APG

 

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