Re: Server 08 - UPD - Losing tray 3 (264 Views)
Occasional Contributor
Bob Dzuck
Posts: 5
Registered: ‎03-20-2008
Message 1 of 2 (304 Views)

Server 08 - UPD - Losing tray 3

Long story short i have 64 bit UPD PCL version 5.4 pointing to a model Laserjet 400 MFP M425dn. Printer has 3 trays. Server does not see tray 3. I can manually add it. And come back the next day and it is gone and i have to manually add it again. I try running Autoconfiguration and that procedure runs flawlessly but it does not add tray 3.


I tired disabling Bidirectional communication thinking it would allow me to manually setting tray 3 and it would just stay there. That did not work.


Emailing HP support they tell me to try UPD PS instead of PCL. 


And the issue is not with just 1 M425 but i have at least 3 that i know of and i'm guessing all of them. And firmware is all current.


Any ideas?

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HP Pro
Posts: 27
Registered: ‎01-10-2013
Message 2 of 2 (264 Views)

Re: Server 08 - UPD - Losing tray 3




As suggested you can try UPD PS with Bidirectional enabled . Also while installing you will get an option "query the printer"  , please check mark  it .






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