Re: Server 08 - UPD - Losing tray 3 (264 Views)
Reply
Occasional Contributor
Bob Dzuck
Posts: 5
Registered: ‎03-20-2008
Message 1 of 2 (304 Views)

Server 08 - UPD - Losing tray 3

Long story short i have 64 bit UPD PCL version 5.4 pointing to a model Laserjet 400 MFP M425dn. Printer has 3 trays. Server does not see tray 3. I can manually add it. And come back the next day and it is gone and i have to manually add it again. I try running Autoconfiguration and that procedure runs flawlessly but it does not add tray 3.

 

I tired disabling Bidirectional communication thinking it would allow me to manually setting tray 3 and it would just stay there. That did not work.

 

Emailing HP support they tell me to try UPD PS instead of PCL. 

 

And the issue is not with just 1 M425 but i have at least 3 that i know of and i'm guessing all of them. And firmware is all current.

 

Any ideas?

Please use plain text.
HP Pro
SSSuganya
Posts: 27
Registered: ‎01-10-2013
Message 2 of 2 (264 Views)

Re: Server 08 - UPD - Losing tray 3

HI,

 

 

As suggested you can try UPD PS with Bidirectional enabled . Also while installing you will get an option "query the printer"  , please check mark  it .

 

 

 

Regards

Suganya

Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation