03-15-2012 11:03 AM
We have 2 new Jet direct Ew2500 print servers which I believe is a fairly new model and I am having an issue getting them connected to our wireless. If the network they are connecting to is open with no authentication it works fine but as soon as we try to enable WEP, or WPA it will not connect. I was wondering if there was a firmware update available for these that might address this issue? I also noticed that they get very poor signal compared to the EW2400 and I was hoping that that if there is an update it might take care of that as well. I am asking because this is all that is listed on HP’s site?
Downloads for this product are not available through this website. Please contact your local HP representative for information on the specific update methods available for this product.