06-28-2010 01:48 PM
I am trying to install the NPW version 8.1 on a new Dell Vostro 330 running Windows 7 Home Premium 32 bit. I downloaded the 32 bit windows 7 edition, but when I tried to run the wizard, I got an error box saying
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
I tried uninstalling and downloading the program again with same result. I tried using the Vista file, same result. When I did this last week on another new computer running Windows 7 Professional it worked fine. I noticed that that computer says it had version 8.01, so I uninstalled the wizard on the new computer and tried installing the file from the W7Pro machine, but same result.
I have no clue how to use sxstrace, and can't find any log files in the Hewlett-Packard directory under program files or the C:\ root directory.
01-09-2013 12:43 PM - edited 01-09-2013 12:45 PM
I had the same problem trying to install INPW on a Win7 x64 machine that I had just refreshed with a clean OS install. I tried some of the other suggestions, like opening a command line window as an administrator and running "sfc /scannow" (which came up with no problems in my case), but still had the error when I tried to run the wizard. I tried using sxstrace but wasn't able to find anything useful.
Some suggested updating the Visual C++ redistributables, so I downloaded the 2005, 2008, and 2010 redistributables and the service packs for each, then ran Windows Update to get the latest updates.
Then I uninstalled and reinstalled INPW, and it works without the error now.
Hopes this helps!