Re: Polyserve 4.0 SQL install issue (688 Views)
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Occasional Visitor
Robert Komarek
Posts: 3
Registered: ‎07-23-2010
Message 1 of 11 (684 Views)

Polyserve 4.0 SQL install issue

Hi all,
Just recently upgraded our development environment to Server 2008 and Polyserve 4.0. We are now unable to create any new instances and get the following errors when opening up the MNI.
Error: Getting Base Product Versions. Could not retrieve Base information. Error:

and

Getting User Accounts
17000 Generic error

Anyone have any ideas?
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Honored Contributor
Emil Velez
Posts: 1,450
Registered: ‎05-17-2000
Message 2 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

did you follow the upgrade guide and upgrade .net and powershell

Did you upgrade from 3.6.2 or 3.6.1 ?
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Occasional Visitor
Robert Komarek
Posts: 3
Registered: ‎07-23-2010
Message 3 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

The upgrade was from 3.6.1. We have .net framework 3.0 and Powershell v2 installed on the nodes. We followed the upgrade steps as outlined in the upgrade guide.
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Occasional Visitor
Robert Komarek
Posts: 3
Registered: ‎07-23-2010
Message 4 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

Found the cause.. The DNS team had forgot to set a couple of our DNS entries as static so they got attached to the server name in DNS, which caused an authenication error for the MNI.
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Occasional Advisor
Charlotte Bentley
Posts: 12
Registered: ‎11-23-2009
Message 5 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

Just to share my experience: I have been getting these errors intermittently on a new PS 4.0 installation. I've been doing a lot of instance installing, parameter changing, and rebooting. It seems these generic errors will occur for several minutes after reboot and then resolve themselves.
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Occasional Advisor
Charlotte Bentley
Posts: 12
Registered: ‎11-23-2009
Message 6 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

P.S. Sorry, after experiencing the error several more times, I have concluded it is not tied to reboot nor restarting SQL Server Browser service. It just comes and goes with no predictability that I can detect.

I found a file named mssql_mni_cgi.exe.log:
MNI Launching
Initializing MXDS
Starting C:\{Program Files\PolyServe\MatrixServer\tools\mxdstool.exe cat \"/mni/mxconfiguration\"
ExitCode 9020
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Occasional Advisor
Charlotte Bentley
Posts: 12
Registered: ‎11-23-2009
Message 7 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

One more time. I got fed up and opened a case with support. This is a known bug. Watch for release 4.1. It was once targeted for end of Oct, but we're almost there now.
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Honored Contributor
Emil Velez
Posts: 1,450
Registered: ‎05-17-2000
Message 8 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

4.1 is out.. See documentation

www.hp.com/go/polyserve
select support on right side
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Occasional Advisor
Chris Webster_1
Posts: 10
Registered: ‎10-21-2010
Message 9 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

Hi Everyone,

Bumping this as I have just upgraded to 4.1 and I am getting this problem at random times. Its getting a little hard to explain to my boss why I keep responding 'I don't know' to the question 'How long does it take to provision a sql server?'

Is this the first instance of bipolar software?

Any help would be appreciated

Chris
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Acclaimed Contributor
Dennis Handly
Posts: 24,391
Registered: ‎03-06-2006
Message 10 of 11 (684 Views)

Re: Polyserve 4.0 SQL install issue

>Chris: Any help would be appreciated

Have you or your boss contacted HP Support?

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Occasional Advisor
Chris Webster_1
Posts: 10
Registered: ‎10-21-2010
Message 11 of 11 (688 Views)

Re: Polyserve 4.0 SQL install issue

Yes, and this forum to see if the user base has encountered and fixed.

Chris
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