Re: USB ports lock on HP rp5700 (1903 Views)
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Occasional Visitor
Patrick McErlean
Posts: 3
Registered: ‎01-14-2010
Message 1 of 6 (1,903 Views)

USB ports lock on HP rp5700

Hi,

I have a problem with the rp5700's in which the tocuhscreen (ELO) and BOS printer both stop responding. Both are connected by USB ports, and the system needs a reboot to bring them back up.

Running XP (WeePos), and I've upgraded the BIOS to 1.12.

Any ideas will be greatfully welcomed.
Neighborhood Moderator
Mike Milleson
Posts: 115
Registered: ‎09-05-2006
Message 2 of 6 (1,903 Views)

Re: USB ports lock on HP rp5700

Hello Patrick,

A couple of questions -
1. which touchscreen monitor model are you using?
2. which printer are you using?
3. what are you doing at the time they stop responding?

We may not have a quick answer for you. So this can be better tracked/worked you may need to escalate this issue to the HP support contact in your region. Thanks.

Mike
Occasional Visitor
Patrick McErlean
Posts: 3
Registered: ‎01-14-2010
Message 3 of 6 (1,903 Views)

Re: USB ports lock on HP rp5700

Hi Mike

Should have mention this before!

1. The touch screen is an ELO Entuitive ET1529L
2. The printer is a Brother HL-2035
3. Basically nothing. If the touch screen is idle for a while, then the user starts to use the it again, it fails to respond.

I hope this helps

Neighborhood Moderator
Mike Milleson
Posts: 115
Registered: ‎09-05-2006
Message 4 of 6 (1,903 Views)

Re: USB ports lock on HP rp5700

Hello,
We have not seen this. I do have another question and suggestion.
Is this attached to the primary graphics controller or a secondary graphics controller?
Do you have power manament or screen saver enabled? If so try disabling them.

Mike
Occasional Visitor
Patrick McErlean
Posts: 3
Registered: ‎01-14-2010
Message 5 of 6 (1,903 Views)

Re: USB ports lock on HP rp5700

Hi Mike

I'm using the primary controller. I disabled the PMS when the problem first manifested itself, but unfortunately, with not much luck.

Patrick
Occasional Visitor
YvonL
Posts: 1
Registered: ‎04-08-2011
Message 6 of 6 (1,500 Views)

Re: USB ports lock on HP rp5700

We have a similar issue with some of our elo hp 5009tm which were recently deployed.

 

Seems to affect only some of monitors, we have some older monitors (same model on the same pc (HP 5700))  with a similar xp build (same elo drivers).  The issue seems to follow the monitor, the monitor manufactured in 2008 has no problems, but the one manufactured in 2010 fails on both pcs.

 

Do the monitors have firmware differences between the builds (manufacturing dates)?

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