Re: NIC is auto disabling itself (151 Views)
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Occasional Visitor
kirzeder
Posts: 5
Registered: ‎12-11-2007
Message 1 of 3 (151 Views)

NIC is auto disabling itself

On all 5 of our HP rp5000 POS machines it is a mystery as to when and why the network cards are automatically disabling themselves. Have something to do with the sales software installed? Tried unchecking the box to allow shutting off the device to save power, but didn't work. Suggestions to try?
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Honored Contributor
John Kirk
Posts: 4,061
Registered: ‎01-20-2003
Message 2 of 3 (151 Views)

Re: NIC is auto disabling itself

Kathy

I think this is probably not the correct forum for a POS system but I don't know which one may be better.

Is this a new problem or have they always done this? If this is a new problem what has changed.

I would suggest updating the network driver. You may need to update the POS (sales) software. Nothing I find on any of the updates indicates this problem.

You will need to know which OS you are using but FYI this is a link to the driver site:

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=339694〈=en&cc=us&prodTypeId=12454&prodSeriesId=339692&taskId=135

Hope this helps.

John K.
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Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 3 of 3 (151 Views)

Re: NIC is auto disabling itself

I have worked with a lot of POS PC's in the past and they do generate a lot of unusual codes. SO it would not surprise me if there is an option to shut off the NIC.

Check your POS software options and see if that is the case.

Also note there are updates for those PC here:

http://tinyurl.com/26lxxg

You can also contact HP directly with the problem.


http://welcome.hp.com/country/us/en/contact_us.html?jumpid=reg_R1002_USEN




POS homepage:

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesI...〈=en&cc=us




Rich


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