09-20-2012 09:57 AM - edited 01-09-2013 01:10 PM
Are you having trouble when you try to print or scan with your Photosmart printer or All-in-One?
Does your print job get “stuck” and never come out of your printer?
Are you getting an error message when you try to scan?
HP suggests that you download and run the HP Print and Scan Doctor. While not all types of printing and scanning communication problems are addressed with this software utility, many common problems are resolved. This utility can be used to troubleshoot and in some cases directly fix common connectivity problems experienced with many of HP’s desktop printers and all-in-one devices when used on Windows XP, Vista, Win 7, and Win 8 systems (administrator privileges are necessary in order to run the utility).
If the HP Print and Scan Doctor detects missing or incompatible software parts, the utility will offer to uninstall the current parts so that a subsequent reinstall process will go smoothly. The uninstall / reinstall process usually resolves printing and scanning connectivity issues with a minimum of further fuss.
Please Give HP Your Feedback! If you use the HP Print and Scan Doctor, HP would like to hear from you afterward – there’s a survey link built right into utility and it only takes a minute or two. Your ideas on how to improve the Print and Scan Doctor help HP design new features and enhancements for all of our customers. Thanks for taking the time to respond.
Do you have a networked printer?
If your printer is network connected rather than connected via USB, you may be experiencing network related connectivity issues. Any network connectivity issues must be addressed first. The HP Print and Scan Doctor will also check for and help you resolve network issues that previously required a separate utility (the HP Network Diagnostic Utility). With the HP Print and Scan Doctor this is no longer necessary! HP has combined all features of the Print Diagnostic, Scan Diagnostic, and Network Diagnostic utilities into our next generation utility!
The HP Print and Scan Doctor runs on Windows XP, Vista, Win 7, and Win 8. You will need administrator privileges in order to run the utility.
Additional information on using HP Diagnostic Utilities can be found here:
Hope you find this useful!