06-12-2012 08:04 AM
I'm having a problem getting a part for my Photosmart. A few months ago it was replaced by HP (Customer Service Order #JKV866-01). However, the refurbished printer was sent without the rear access door. Since then I've contacted support several times to get this part sent to me. I've received nothing except two request numbers: 8056939109 and 1210234101.
What do I have to do to get a rear access door?