Re: HP Photosmart D7160 (468 Views)
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Collector
chongk
Posts: 1
Registered: ‎09-21-2011
Message 1 of 2 (476 Views)

HP Photosmart D7160

I'm receiving an error message when turning the printer on, or attempting to print a document on a Photosmart D7160:

'The ink system has failed. Unable to print. Error code: 0xc18a0201. Turn the power off, then on again'.

 

Is this a hardware or software error - could someone please help me find a resolution to this?

 

Many thanks in advance!

 

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 2 of 2 (468 Views)

Re: HP Photosmart D7160

It is a hardware problem.

Either the carriage is broken, the printheads are defective or something in the ink line is clogged.

It needs to be checked at an authorized service center.

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