09-21-2011 05:31 AM
I'm receiving an error message when turning the printer on, or attempting to print a document on a Photosmart D7160:
'The ink system has failed. Unable to print. Error code: 0xc18a0201. Turn the power off, then on again'.
Is this a hardware or software error - could someone please help me find a resolution to this?
Many thanks in advance!
09-21-2011 08:22 AM
It is a hardware problem.
Either the carriage is broken, the printheads are defective or something in the ink line is clogged.
It needs to be checked at an authorized service center.