Computer does not recognize printer/scanner (613 Views)
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Visitor
DonnaC
Posts: 5
Registered: ‎02-14-2014
Message 1 of 9 (613 Views)

Computer does not recognize printer/scanner

This is a recurring problem.  I go to print or scan, and my computer doesn't recognize the printer and scanner.  I  have had an AT&T tech support guy reinstall the driver 3 times.  Everything works for a while, then all of a sudden, the computer doesn't recognize them again. 

 

My questions-

Why does this happen over and over?

Is there  permanent fix?

If I were to get a new printer/scanner, what would prevent this from happening with a new one?

Acclaimed Contributor
Dennis Handly
Posts: 25,188
Registered: ‎03-06-2006
Message 2 of 9 (611 Views)

Re: Computer doesn't recognize C410 printer/scanner

[ Edited ]

What model printer do you have?  What Windows version?

How is the printer connected to your PC?

 

What changed since it last worked without your recent problems?

Visitor
DonnaC
Posts: 5
Registered: ‎02-14-2014
Message 3 of 9 (593 Views)

Re: Computer does not recognize printer/scanner

The printer is HP PHotosmart Premium Fax All-in-One C410

Operating system - windows 7

Connected wirelessly

I don't know what has changed, and it seems odd that after re-installing, it works for a while, then doesn't work any more.

Acclaimed Contributor
Dennis Handly
Posts: 25,188
Registered: ‎03-06-2006
Message 4 of 9 (580 Views)

Re: Computer doesn't recognize C410 printer/scanner

[ Edited ]

>I don't know what has changed, and it seems odd that after re-installing, it works for a while

 

This could be due to using a DHCP assigned IP address instead of a static one in the router.  I.e. when the DHCP lease expires, another gets assigned to the printer and the PC doesn't know it changed.

 

What kind of wireless router do you have?  Do you know how to login to the EWS of the router to look at the configuration?

Can you print a config page of your printer to check the IP address?

Visitor
DonnaC
Posts: 5
Registered: ‎02-14-2014
Message 5 of 9 (573 Views)

Re: Computer does not recognize printer/scanner

Dennis,

Thank you for your reply, and I'm way less technically savvy than you, so I can't do what you suggested.  I don't know how to log into the EWS of the router or print the config page of the printer.

The router is from AT&T.

Acclaimed Contributor
Dennis Handly
Posts: 25,188
Registered: ‎03-06-2006
Message 6 of 9 (562 Views)

Re: Computer doesn't recognize C410 printer/scanner

>I don't know how to log into the EWS of the router or print the config page of the printer.

 

Your manuals are here:

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/manualsResults/?lang=en&cc=us&sp4ts.oid=405951...

 

The second manual (same as third):

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02463310-1.pdf

 

Page 9 has: Troubleshooting for a wireless printer setup

Try following those.  Perhaps this would be easier that my previous suggestions.

Page 10 has: Fixing connectivity issues

 

The first manual has:

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02463305-1.pdf

 

Section 12: Solve a problem

 

>The router is from AT&T.

 

Do you have the exact brand?  2wire?

Visitor
DonnaC
Posts: 5
Registered: ‎02-14-2014
Message 7 of 9 (556 Views)

Re: Computer doesn't recognize C410 printer/scanner

Thanks for the info., Dennis, I'll try.

Yes, 2wire router.

Visitor
DonnaC
Posts: 5
Registered: ‎02-14-2014
Message 8 of 9 (554 Views)

Re: Computer doesn't recognize C410 printer/scanner

Dennis,

I just ran the wireless network test, and it  says wireless is on and working and says "congrats on the setup of your wireless printer", but the printer does not show up on my computer as one of the printers I can use.

Acclaimed Contributor
Dennis Handly
Posts: 25,188
Registered: ‎03-06-2006
Message 9 of 9 (548 Views)

Re: Computer doesn't recognize C410 printer/scanner

[ Edited ]

>I just ran the wireless network test

 

On the printer?

 

On Page 9 of Troubleshooting for a wireless printer setup, there is:

Find out the Network Name (SSID), Hardware Address (MAC), and IP Address. See the Configuration Summary for these details

 

Can you print this, we need to know the IP Address.

In your browser, can you type in that IP address?

 

For your router, can you type in the IP address in your browser?  Mine is one of the two:

http://192.168.0.1/

http://192.168.1.1/

 

>the printer does not show up on my computer as one of the printers I can use.

 

This could be due to changing of the printer's IP address.  The computer thinks it is different.

On Devices and Printers, right click on the printer and select Printer Properties, select the Ports tab.

What does the checked Port show?

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