B9180 Printer Problems - PaperJam (2305 Views)
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DavidVisionworks
Posts: 10
Registered: ‎12-18-2008
Message 26 of 51 (1,972 Views)

Re: B9180 Printer Problems - PaperJam

Yaknow, It's actually better than the entire HP site... at least it actually shows you how to 'fix' a problem without having to replace printheads, ink, parts do an irish jig all whilst stick your head into your rectum and doing a home prostate examination.
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mike ellis
Posts: 1
Registered: ‎02-28-2009
Message 27 of 51 (1,972 Views)

Re: B9180 Printer Problems - PaperJam

Hi
my b9180 just started exibiting this behavior a few days ago with rev 24a still installed at that point it would only print the test page however today I installed 27a and it will now print nothing like others posting here the print stops just as the paper get to the exit wheels this machine is 1 1/2 years old , has printed 547 pages
and I have never updated the firmwhere till today so I don't think going back to an erlier firmwhere version will do the job

mike

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james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 28 of 51 (1,972 Views)

Re: B9180 Printer Problems - PaperJam

I have given up on mine, the ruler trick now doesn't even work, and it will not print any of the various test pages,,,basically its an $800 boat anchor now,,,plus another $240 in new ink cartridges.

Forget HP customer service - they simply don't care.
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Per Baekgaard
Posts: 9
Registered: ‎01-27-2009
Message 29 of 51 (1,972 Views)

Re: B9180 Printer Problems - PaperJam

Sorry to hear, James. Mine also stopped working with the "ruler trick" after some time.

Luckily, HP Customer Care was more helpful in this part of the world, so after some discussions I got a refurb -- or two, actually, since the first one couldn't calibrate correctly. All were UPS'ed to my home address, with a pick-up service on the return. One of the heads crapped out in the process, but also was replaced by HP.

Mine was actually covered by the claims period guaranteed by law here, so even if it took quite some call and insistence on my part, I'm quite happy with it again and have been satisfied, looking at the end result, with HPs response.


-- Per.
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james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 30 of 51 (1,972 Views)

Re: B9180 Printer Problems - PaperJam

Unfortunately Per ,,,the US is not yet up to the consumer protection standards of you socialist countries..

Here is a "fix" that I came up with,,after deciding that there was nothing to loose to by ripping the printer apart.

http://members.cox.net/technconsult/a_partial_fix_for_your_hp_b9180_.htm

Basically you need to hard "zero" the defective sensor,,it took me quite a while to figure out which wire went to which sensor.

Would love to hear back from HP telling me they are going to send me a new printer,,,but its going to happen here.
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Advisor
james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 31 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

The fix with the resistor pulling the paper sensor signal low fixes the printer - its works fine through the main tray - I have also figured out a way to get the media feeder to work also, involves installing a push button switch to briefly allow the sensor signal to go high when feeding the paper,,,I will update the web page in the next week or 2 with the button fix.

Do not do either if you have any hope of getting warrantee support for your printer,,,,
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Timothy Eyres
Posts: 1
Registered: ‎04-10-2009
Message 32 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

James,

I was out of warranty probably like you - can't believe the poor service everyone has been getting from HP - so I thought rather than even go there and get hire blood pressure - I would try your fix. It worked !!!

I did the fix as you directed - pretty pleased with myself as not great at electronics. I eventually earthed it to the metal at the bottom of the printer (similar to you) with 100 Ohm resister in between as you had in photo. Your advice re soldiering to green wire on left made very strange things happened - service mode etc.

I am very interested in how you got the special media tray working again as I do want to eventually get some a3+ prints - so please please update your web site when you have time or - just reply to this.

As far as I can tell your solution is the sole one out there on the web - well done.

HP should be embarrassed.

Good luck everyone else with those soldiering irons. Tip - rather than cut the blue wire - I just burnt the plastic shield away.

Happy Easter.

Tim
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Advisor
james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 33 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

so has anyone else noticed that suddenly how difficult its become to post a reply on this forum?

HP is beyond shame,,,HP shows you exactly what happens when you save a nickel, and become totally disconnected from your bread and butter customer base. You would think that HP would be doing anything possible to keep people using this beast,,it consumes $50 a month in ink "cleaning itself" and requires special (expensive) pigment ink compatible papers.

My posted instructions might be a bit unclear,,the green wire I was referring to is the one going to the chassis ground at the extreme left hand of the picture - I ended up attaching one end of the resistor to the ground screw,,,this is the same as grounding to the chassis.

Yes I have worked out a solution for the SMT,,,you have to install a NC(normally closed) push button switch, and hold it down in a specific order to get the paper to load,,once its loads all prints good - so don't throw out your "HP Genuine $10 a sheet, shroud of Turin, freckled Linen Art paper" just yet,,,

I will try to publish the instructions in a week or so.

and to repeat - do not attempt this "repair" unless your printer is beyond any possible other alternative,,,,
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james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 34 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

Ok here are the instructions to get the specialty media feeder to work,,,,,

I am beginning to think I married this boat anchor,,,LOL

http://members.cox.net/technconsult/a_partial_fix_for_your_hp_b9180_.htm
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dsjfklsdjfklasefjklsdjk
Posts: 2
Registered: ‎04-23-2009
Message 35 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

Dear James Ireland,

You, Sir, are officially my "Fixing what sucks HERO of the Year!" I've done as you instructed above and once again have a usable printer.

The main tray works like a dream, but the SM tray not so much. Could you elaborate a bit more on the timing of the pushing of "The Button" while loading the SMT?

Thanks again for your efforts!


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james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 36 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

to get the media tray to work follow the instructions on my web page exactly (it also helps to be wearing a chicken suit, and eating a bowl of Tandoori chicken,,).

* Press and hold the push button
* Lower the specialty media tray
* Align the media at the prompt
* Release the button
* Press "OK"
* Press and hold the button as the paper loads
* At "ready" release the button
* You can now print

step 6 is the one I always forget to do,,if so you will get a remove paper error.

My printer is now starting to have print head issues,,so I am just using up whats left of the ink (if you have opened the printer you will see that most of the expensive ink has been dispensed into the cleaning sponges,,,not on your paper)
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dsjfklsdjfklasefjklsdjk
Posts: 2
Registered: ‎04-23-2009
Message 37 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

OK, definitely not working with the SMT.

* Press and hold the push button
* Lower the specialty media tray
* Align the media at the prompt
* Release the button
* Press "OK"
* Press and hold the button as the paper loads
* At "ready" release the button

I never get the "ready", the paper feeds all the way through and out the back slot or stops as soon as I hit the button and I'm told to "remove the media".



There is another sensor in the back-side of the printer, I wonder if it's bad? I may try to trace and ground the back sensor, right after I rent my chicken suit.

Thanks for the reply.

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Advisor
james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 38 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

let the paper feed about an inch before pressing and holding the button - mine does work if I time things correctly.
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Advisor
james Ireland
Posts: 14
Registered: ‎12-19-2008
Message 39 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

One last update regarding the "fix" and using the SMT.

It does appear to be a hit or miss proposition feeding/printing on A and B size paper,,letter size seems to work,,its most likely because the printer is using the colorimetric sensor in the print head to look for the paper edge.

Just as a reminder,,,you can feed A and B size paper through the paper tray,,some users may not realize this,,the tray expands. As long as the paper is not to thick, this works just fine.
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Chris Cousins
Posts: 1
Registered: ‎05-07-2009
Message 40 of 51 (2,009 Views)

Re: B9180 Printer Problems - PaperJam

I've just started getting this error too (3 months out of guarantee...) and was tearing my hair out trying to figure out what I'd done wrong - so thanks for the information on this thread, it's been a big help. I'd just refilled half the ink supplies too, joy.

At around 500 prints this printer has cost me £1 per print before the dying, and that's without inks and paper... great job HP.
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Bradley Caloia
Posts: 1
Registered: ‎05-24-2009
Message 41 of 51 (2,142 Views)

Re: B9180 Printer Problems - PaperJam

Same issue here. Here is the response...

Hello Bradley,

Thank you for writing back to us again with your observations.



I understand that the issue persists even after performing all the provided steps in the previous e-mail. I appreciate your efforts to troubleshoot the issue.



Bradley, I truly regret the inconvenience this matter has caused to you. After closely examining this issue and consulting all our resources, we have come to the conclusion that this issue is related to the hardware of the printer, which is faulty.



I apologize for any difficulty you have experienced in this regard but do hope that you would appreciate our transparency in these matters.



As the issue is related to the hardware of the printer, it is beyond the scope of our email support and needs the personal attention of a technician. I would suggest you to get the printer serviced at the nearest HP Authorized service center.



Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider.



1. Go to the following Web site:



http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP



NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.



This will take you to the find a US local HP authorized service provider page.



2. In the category menu select Printers and multifunction.



3. After selecting the appropriate category you will get a list of HP products in the Family box. Select Photosmart.



4. After Selecting the family of the product you will get a list of products under the product list.



5. Select Photosmart and click Next.



6. Follow the instructions on the service options page.



If no stores are located, repeat the search using another zip code within your local area.



Bradley, sometimes, it might happen that the cost of servicing the printer might surpass the cost of purchasing a new printer. Therefore, you might also consider purchasing a new printer.






Nice.
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Lassi Sinkkonen
Posts: 1
Registered: ‎07-05-2009
Message 42 of 51 (2,142 Views)

Re: B9180 Printer Problems - PaperJam

Hey you all in this page !

Try this in your paper jam problem.
www.photo-i.co.uk/Reviews/interactive/HP%20B9180/page-4.htm
Go to that address and read "calibration printer" section.
This seems to help me.
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Michael J Weaver
Posts: 1
Registered: ‎07-31-2009
Message 43 of 51 (2,142 Views)

Re: B9180 Printer Problems - PaperJam

Hi everyone,

I appear to be having the same kind of issue as described here on my two and a half year old B9180. In my case though, the error I get is 'Out of Paper'. When I tried to print a few days ago, the printer spat out a couple of sheets of paper and stopped about a third of the way through the next with this error. If I manually removed the paper I was able to print a test page at this point however.

Initially a hard power reset cured the problem and I was able to print again. However, now this does not work and I cannot print a test page either after a hard power reset. So this does sound like a hardware sensor issue to me. I'm just wondering if James Ireland's fix is likely to help me out too...? Has anyone encountered the 'Out of Paper' error and then been able to fix the printer?
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SumolX
Posts: 1
Registered: ‎04-28-2010
Message 44 of 51 (2,142 Views)

Re: B9180 Printer Problems - PaperJam

For anyone who still owns and would like to resurrect their B9180 boat anchor, I have designed a permanent fix for the well known Paper Jam Sensor Issue that retains all the automated controls without having to require user intervention.

Based on James Ireland findings I devised a circuit that utilizes the damaged but still operable IR sensor and corrects the tolerances with a LM339 Voltage Comparator, few 1K Resistors, 5K Potentiometer and two led's used for fine tuning the sensor.

Anyone who is handy with a soldering pen can perform this fix. There are plenty of well known examples on the web that can be used as references.

Here is a link to my video which demonstrates my circuit in action.

http://www.youtube.com/watch?v=QiN7GWujbtk
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fractile
Posts: 1
Registered: ‎01-10-2011
Message 45 of 51 (1,847 Views)

Re: B9180 Printer Problems - PaperJam

Your picture shows two sets of LED with potentiometer adjust. I assume the top set corrects the input sensor. What does the bottom set do and where does it connect?

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Stallyn1
Posts: 1
Registered: ‎12-21-2011
Message 46 of 51 (1,538 Views)

Re: B9180 Printer Problems - PaperJam

Does Anyone still have the fix available? I have been searching around to find it but links are not coming up. My Boat Anchor gave up the ghost a few days ago after printing 1849 photos. Just don't and can't really afford to give it up right now. Yes it is the last HP I will ever own as well as I stare at my other Hp 7130 that had a bogus malfunction as well.

 

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Kafi
Posts: 2
Registered: ‎01-25-2011
Message 47 of 51 (1,448 Views)

Re: B9180 Printer Problems - PaperJam

[ Edited ]

Ok I have a fix for the paper jam issue.

 

The problem is due to a small plastic sensor.

 

 

1) Unplug printer

2) Open printer

3) remove the part over sensor (part wity many smell metallic wheel (you will need a pliers to ply the two small teeth  on each side)

4) Use a rubber band to stuck the plastic part in the opposite side that normal.

 

 

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Dilee00
Posts: 1
Registered: ‎03-13-2012
Message 48 of 51 (1,414 Views)

Re: B9180 Printer Problems - PaperJam

I know these fixes were from a few years back but I am having the same problem.  I can't get the link to the instructions for the paperjam or for the sensor tray to work.  Are they still available?

Thanks

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Sascha-09
Posts: 1
Registered: ‎05-15-2013
Message 49 of 51 (863 Views)

Re: B9180 Printer Problems - PaperJam

 YouTube Link is not working - need help.   :/

Thanx!

Sascha

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AlfaKen
Posts: 1
Registered: ‎05-29-2013
Message 50 of 51 (839 Views)

Re: B9180 Printer Problems - PaperJam

Yes - please reply someone.

 

There are still a lot of people using these.

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