06-18-2006 03:00 AM
Is this your computer? It appears as though this may be a high end system inside a corp. Are you trying to access the inside firmware of the system, for which you may not have access too.
06-18-2006 03:17 AM
There are quite a number of steps here for you to have, and need to do.
First you will need to unplug the printer from the computer, and by removing the USB cable in the back of the computer.
This is easier then removing it from the printer, because you will need to plug it back in later as explained here.
1: Unplug Printer
2: Click Start
3: Click on Programs
4: Find the HP section
5: Click uninstall
6: Follow through the uninstall process
7: Restart the computer
8: Wait until the computer has fully initilized
9: All the way into windows, and fully up and running.
10: Insert USB plug into the back of the PC
11: Wait until the Windows Auto install process as appeared.
12: Cancel this install window
13: Insert Software provided by HP for the printer. Normal DISC 1 - And it has to have the Printer Driver Software!
14: The system will require a restart.
15: At this point leave the printer plugged into the computer.
16: Once fully restarted you should find there will not be a problem with your printer ques, and you should be able to bring up the status of the printer, and see the levels of ink, and other system components.
Note: if this dose not work, then you will need to contact the HP Support Centre.
WARNING: DO NOT UNINSTALL THIS FROM THE ADD/REMOVE PROGRAM SECTION IN THE CONTROL PANEL.
Another way to explain:
After this you will need to restart the computer.
Right after you restart the computer, you will need to plug the printer, but wait until it has restarted, and Windows has completely appeared.
Then after this you will need to cancel the windows drivers found new hardware wizard.
WARNING: This will not help your cause, and probably will damage your goal. DO NOT INSTALL YOU PRINTER THROUGH THE WIZARD.
Insert the CD that was provided with your HP Printer, or contact the Support centre to have a CD sent to you.
Then once this is finished, you can install the normal defaults, by simply clicking your way through the menus on the CD installation process.
After you have install the printer software, restart the computer, and you should have had your issue rectified.
If this does not help Contact the HP Support Centre, and they will assist you.
However following these steps should recitfy the issue. There may be a nee to enter the registry.
WARNING AND ATTENTION AND THE DEATH OF YOUR COMPUTER: DO NOT DO THIS.
07-07-2007 07:38 AM
Any ideas on what to replace my HP C6180 with, $300 printer that I can't stand because of this error message. I need it to be networkable (wifi prefered) and have fax, copier and scanner. This is my first HP printer.
07-30-2007 08:05 AM
You still might find that you have to uninstall and reinstall the software, and clean up the registry.
Hope this helps.
08-07-2007 10:35 AM
You can follow the following steps and do let me know about the same if it helped or not.
On Windows XP System, click on Start n then Run. In the Run box type in msconfig. Click on the Startup Tab at the top n from the list below uncheck the option which says HP CUE or something related to it. Click Apply (We might get an Access denied error, ignore the error by clicking on ok). lick Close (We might get an Access denied error, ignore the error by clicking on ok). Click on restart.The computer restarts n I hope that you won't get the message anymore.
08-24-2007 04:33 PM
A quick google search shows many other people do.
Everyone seems to be wasting time uninstalling/reinstalling sometimes fixing it mostly not (I tried this with no luck).
It is obviously a HP software bug, easly to tell from the Windows event log.
Hopefully HP realizes this and fixes the problem.
In case it helps the details from the event log which is entered each time the message shows up.
Faulting application hpqSTE08.exe, version 22.214.171.124, time stamp 0x457ce7be, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0150014, fault offset 0x00077dc2, process id 0x16c8, application start time 0x01c7e6d021ed5aa9.
04-04-2008 04:48 PM
04-19-2008 05:59 AM
Disabling the "HP CUE Device Discovery Service" in the Windows Vista Services utility did not eliminate the error popup, until I discovered a related service (that lacked a description) labeled "HPQCXS08". If you go into Services and disable BOTH the "HP CUE Device Discovery Service" AND "hpqcxs08" the error popup is eliminated. The printer accessory utilities appear to remain fully functional and the printer seems to work perfectly. The computer even boots faster.
It is hard to understand why HP continues to bundle the bug-laden HP CUE with so many of its printer products. It appears to provide some minor but unnecessary function while causing major headaches with its customer base. HP Tech Support seems unable to help, and this buggy software utility remains a major problem for users with no help in sight from HP.
I hope those users who are plagued with the HP CUE error problem will find this "solution" helpful.
04-24-2008 08:14 AM
04-29-2008 04:40 AM
In going to msconfig the only files listed are:
HP Digital Imaging...
HP Image Zone Fast Start
Unchecking these didn't help.
04-29-2008 05:48 AM
05-24-2008 07:22 AM
I bought a Dell Vostro (no crapware) running Windows XP (no crapware) and now, after installing and uninstalling both HP printers twice, it is evident that HP software is full of crapware.
In addition to the HP Cue - scanning software error that they has not been addressed by HP, ........now many times when I boot up the HPHelpAssistant installer comes up and I have to click cancel about 10 times as it keeps popping up, wanting so badly to install itself on my machine. Talk about VIRUS.
I am so disappointed in HP.
05-24-2008 07:27 AM
Would anyone from HP care to fight for their good name and solve this?
I literally would pay for a plane ticket if I could get an HP technical executive to come to my office and see the crap I'm dealing with. I think they would be amazed.
05-24-2008 08:51 AM
What solved the problem for me was first bringing up the "run" menu (typing "run" on start/All Programs/Search" (or Windows key + R), and typing msconfig. A menu appears. Select the "start up" tab. Review what's in your start-up routine. Uncheck anything that has "HP" before it. In addition, you can deselect other programs (like I did with Photoshop and others). This doesn't mean you won't be able to use "Photoshop"--it will load just like it did before when you launch it. You will also possibly note your computer boots more quickly).
Anyway, by deselecting any HP products, your printer will still work. You hopefully will not see the "HP Cue error" message.
This worked for me--it may not for everybody. I have an HP PC with Vista Ultimate and an HP Officejet Printer Pro L7650.
06-22-2008 02:49 PM
10-23-2008 09:38 AM
02-17-2009 10:20 AM
The installation of the 6310 went smoothly and the printer seems to work but I also now get the HP Cue Status error that all of you have received. I read through all of your replies. I run Windows XP SP2 on an HP Media Center PC. I decided to start with clicking on RUN and enter MSCONFIG, select the STARTUP tab, and then decided to selectively uncheck anything that was HP. I began by unchecking both selections for HP Photosmart. I decided to APPLY these changes and then restart my PC. I wanted to see if this would fix the problem since these two items were the only ones not previously in my startup. Sure enough, by unchecking the HP Photosmart options, I no longer get the HP Cue Status message when I bootup my PC. So, the way things stand right now, it appears safe to leave all of the HP items checked that were previously in my startup. At least at this point it seems to do the trick on a Windows XP SP2 system. Vista may be different.
02-26-2010 12:42 PM
I also had this same problem on another computer with XP and never did completely get rid of it. One thing I noticed was that a "new" printer showed up in my printer devices after I installed a HP update, spec. Auto HP 7500 which I deleted. I have no idea why the "Auto" printer was added.