08-19-2010 11:21 PM
Is the message:
Important note: As of September 18 (or shortly thereafter), HP will institute a change in the way that Patch services are accessed. Beginning at that time, Patch access will be through the ITRC support portal. You need to have a valid ITRC user ID and password and will now also need an active HP support agreement that includes Software Updates linked to your ITRC profile to access Patch content and services. We urge you to review your current support coverage now to ensure you have valid coverage and can maintain uninterrupted access to Patch. To obtain support coverage, please contact your local HP office or representative or visit http://www.hp.com/go/contacthp access HP via Chat or phone. For more information, please read the FAQs at this link.
Key point here is, if you don't have an _active_ Support Contract with Software Update linked to your ITRC ID, you will lose access to HP-UX patches.
08-20-2010 12:43 AM
08-20-2010 02:53 AM
08-20-2010 05:02 AM
Even if you use SWA, you will STILL require a active support contract.
>>but mostly i'm using direct ftp download page form ITRC
That will go away as well. Have a look at this section of the FAQ for info on FTP:
08-23-2010 04:06 AM
Thanks for the heads-up. According to the FAQ, "A new version of SWA has been released which requires entitlement. Existing SWA versions prior to C.02.75 will no longer function and must be upgraded."
The software depot currently only offers C.02.50. Where is C.02.75 and/or when will it be available?
08-23-2010 05:07 AM
What this means:
1) HP is putting itself a a further competitive disadvantage versus Linux, which has a means of obtaining patches without additional payment (Use of distributions like CentOS instead of RHEL for example.)
2) It will make it more difficult for people to practice the critical skill of patch management on systems out of data center. While in career transition in 2009, I was able to patch and play, maintaining my skill set and learning new skills. Apparently, since there is no way individuals to access patches, these people are left out in the cold.
3)HP is looking to raise revenue by following "industry practices" that are in line with this policy.
My comment on the above policy is that it is sad. I wonder if the increased support revenue will offset the revenue lost as customers go to other OS's.
Owner of ISN Corporation
08-23-2010 05:29 AM
@ Patrick: At JRF -- Probably "As of September 18 (or shortly thereafter)..."
I read that as on or after September 18, we will need an active support agreement. My question remains, according to the FAQ, SWA version C.02.75 will be required. Hence, where is that version and when will it be available? I'm sure there are a number of folks who would like to be proactive and update their SWA before they go to use it.
08-23-2010 07:00 AM
I agree with you! I read it all the same way. And I agree that it would be nice to be able to update things and test them ahead of time.
I hope HP releases the correct version of SWA beforehand, but I'm not holding my breath.
08-23-2010 07:56 AM
I could go into a rant about customer server, or the lack thereof, but I won't. I'm just severely disappointed that HP would do something like this.
08-23-2010 07:57 AM
> Bob: Version C.02.75 of SWA will be released after the ITRC changes are put into place. We expect a delay of a day or two. C.02.75 will not work with the current ITRC.
I think it would be very appropriate to include that information in the FAQ.
I am assuming, too, (a bad thing) that current versions of SWA (pre C.02.75) will continue to work for some grace period after the targeted September ITRC changes. Is that correct?
08-23-2010 10:19 AM
Version C.02.75 is not being built to be dual-mode and would not be useful if pre-released. The delay is in part my method to verify that the new ITRC is in place.
The ITRC changes are not limited to SWA or even HP-UX. I can only promise that helping everyone through this transition is our primary focus.
08-23-2010 10:28 AM
How about actually helping the customer even more by not doing this transition at all?
08-23-2010 11:37 AM
For example I have two 11v3 systems but I do not have the option to download update releases (even though documentation says it should be available) I also do not get updated releases on other products available with the DCOE license. I can imagine the same kind of scenario when trying to update my servers with the latest patch bundles.
I can easily see falling behind in patches due to administrative red tape.
09-01-2010 02:42 PM
> files and patches that install Firmware?
> Or will they be ported over to the BSC?
Firmware files are available in different formats from the hp.com web site. HP will not provide future firmware updates as HP-UX patches, but older platforms will have files at hp.com with firmware updates.
Receiving firmware alerts
To automatically receive email notices for the latest firmware updates, sign up for Driver, Patch, Security and Support alerts:
1. Go to http://www.hp.com/go/myhpalerts.
2. Follow the instructions to register each of your products.
Regards, Greg Ivans (HP-UX HWE Prg. Mgr.)
09-17-2010 01:34 PM
The changes planned for this weekend are to be delayed. My understanding is that this delay will be at least one week. Watch the ITRC main page and FAQ for the official information.