09-05-2012 06:34 AM
In the past, the patch's bundles for hp-ux were on the FTP, but now, there is only hardware patches.
Where can I find it now (url) ?
I read this on the faq :
As of October 5, 2010 HP has changed the way patch services and content are accessed. The changes implemented include: * Patch access is now thru the HPSC portal at www.hp.com/go/hpsc . You need to register for a valid HP Passport user ID and password and will now also need an active HP support agreement that includes Software Updates linked or shared to your HPSC account to access Patch content and services. Please review the article "Get started with HP Support Center" located on the HPSC homepage for more information. * With the exception of the hardware enablement (HWE) patch bundles, patches will no longer be available through the ITRC FTP servers. These servers include: ftp.itrc.hp.com , us-ffs.external.hp.com , europe-ffs.external.hp.com , g1u1296.austin.hp.com and g2u0723.austin.hp.com . * Customers running Software Assistant (SWA) must download a new (no-charge) version of SWA, version C.02.75. This new version of SWA is available as of October 6, 2010 and can be accessed at www.hp.com/go/swa . * If you need to obtain support coverage, please contact your local HP office or representative or visit www.hp.com/go/contacthp * For more information, please read the FAQs at https://spp-pro-hpp.austin.hp.com/portal/site/hpsc
They said we need a an active HP support agreement that includes Software Updates linked or shared to our HPSC, but where can I active this ?
We are calling HP since one month (france), and nobody is able to answer us...
Please, we need it to upgrade some applications and we have a dead line in october.
Thank you to those who can answer our questions :)
09-05-2012 06:59 AM
You need your passport account setup and you need to link your HP account to your support contracts. Once you have that done you can go to the patch management links and down load the patches and bundles you find there.
Your dealing with 11.11. The latest bundles for that version are dated December 2009.
09-05-2012 07:54 AM
Hi and thank you,
the problem is we have no more contract support for this server because our client have buyed the activity of another firm and the contract is canceled.
It's difficult to have the information on the HP website to know what kind of support type we need to access this and the cost of this support for our client.
it's for a HP9000 PA-RISC.
do you know where we can have this informations ?
09-05-2012 08:23 AM
If your client has canceled their HP support and contracted with another support operation, then they should contact that organization and request the patches you need. That organization should have some kind of arrangement with HP. If not, then your customer should reconsider their support decision.