10-01-2012 12:34 AM - edited 10-01-2012 01:07 AM
We have heard requests from our customers to offer support via the community forums. We are starting today with a Support Customer Forum for our HP Operations Orchestration product.
This forum will only be accessible to those customers who have a valid support contract. This is an additional service for those customers who have a valid support contract on these products.
We have created an automatic process, which will check if there is a valid support contract on logon to the community. It is essential that customers link a valid support contract to their HP Passport profile. We have attached a document which will explain linking a support contract to an HP Passport profile.
Expect the following activities in the Support customer forum:
- Tips and tricks;
- Information which will improve users knowledge of HP Operations Orchestration
- Discussions with support experts.
We are also giving customers the possibility to request which activities they would like to see in this forum.
Our expert team of HP Operations Orchestration Engineers will be actively monitoring these forums to answer questions. We encourage customers to try out this method of support rather than placing a telephone call or logging an online ticket. We do realize there will be situations where a support call is necessary, where we need to do more research.
However, we are hoping that customers will use this forum to get information or help on HP Operations Orchestration Topics.
As we look to the future, we believe this is a medium where we can provide quick support, share knowledge and help customers use the HP Operations Orchestration product to run their businesses optimally.
We will still be monitoring the existing public HP Operations Orchestration, but we will prioritize questions coming into this new forum from our customers that have a support contract.
The prerequisite in accessing this new forum will be a valid support contract. Once a valid support contract is linked to a users’ HP Passport account, access to the HP Operations Orchestration Support Customer Forum should be visible. If access is not granted, please send an email to firstname.lastname@example.org and include the valid support contract number along with a company email address and the user’s screen name in the community.
We hope we can use this forum to build a closer relationship and help build customers’ knowledge on the HP Operations Orchestration.
To see the list of other HP Products where we have Support Customer Forums, click here
For any questions or comments, please do not hesitate to ask via email@example.com or reply to this post.
The HP Software Support Team