03-31-2009 10:26 AM
I would like to know if there's a limit to the number of Customers that we create on OVIS for monitoring.
Currently I've configured 10 Customers. When I create a new Customer, it doesn't show up on the dashboard. Can someone help with troubleshooting steps?
Solved! Go to Solution.
04-08-2009 03:06 AM
Any help in troubleshooting would be appreciated & points given.
04-08-2009 05:46 AM
1) Is the Customer and it's service target showing all green in the OVIS admin console in all tabs. Basically is data being gathered ok ?
2) Are you using restricted user Id access to certain OVIS customer or is it all open (File->Configure-> Restricted Views) ?
3) Is there any filter (Time based) or Location setting in the dashboard which might be preventing you from seeing the customer
4) Have you tried opening the OVIS dashboard on the OVIS server itself to see if it shows the same thing ?