microsoft word crashing while autosaving (568 Views)
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Occasional Advisor
Scott Cartwright
Posts: 12
Registered: ‎07-12-2010
Message 1 of 4 (568 Views)

microsoft word crashing while autosaving

We have a situation where some users are experiencing frozen screens when Word autosaves.

 

We first hypothesized that it may be due to user file size quotas within the area that the autosave files are saved. However with some investigation this does not seem to be the case.

 

This does only seem to affect TRIM documents, when files are saved locally the problem does not seem to happen.

 

Has anybody come across this before or have any ideas. 

Honored Contributor
TRIMGuru
Posts: 605
Registered: ‎05-24-2010
Message 2 of 4 (568 Views)

Re: microsoft word crashing while autosaving

Not that I have an answer for you, right now, I was wondering which version of TRIM you have and which version of Office / Operating system?

 

Occasional Advisor
Scott Cartwright
Posts: 12
Registered: ‎07-12-2010
Message 3 of 4 (568 Views)

Re: microsoft word crashing while autosaving

Sorry I should have mentioned it.

 

TRIM version 6.2.4.1236

Windows XP - Microsoft Office 2007

With the majority of users accessing TRIM through Citrix

 

Honored Contributor
TRIMGuru
Posts: 605
Registered: ‎05-24-2010
Message 4 of 4 (568 Views)

Re: microsoft word crashing while autosaving

Citrix?  Do the users have access to the path where the temp autosave is being placed, on the citrix server???  :mansad:

 

That's just off the top of my head.

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