03-25-2011 07:39 AM
Hi all - we are currently trialling Outlook 2010 as we move away from GroupWise and we have TRIM 6.2 (2.4.1240). At the moment we cannot seem to get all the TRIM add-in icons enabled on the e-mails. (See attached) - is this a known problem or is it (very likely) that we have missed something.
03-25-2011 08:50 AM
Hi Bev, I believe that only TRIM v7.1 will support Outlook 2010 .
I'm attaching the documents which show which products v6 supports and which products v7.1 supports, for you.
Edited: Added the support matrix for TRIM v7.01 also
03-25-2011 09:00 AM
Many thanks for the prompt reply. We are not going to be upgrading to 7 until next year sometime. It could be that we live with the greyed out buttons as staff will still be able to catalogue mail for now.