Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed (406 Views)
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Frequent Advisor
Jane Hay
Posts: 47
Registered: ‎06-07-2010
Message 1 of 7 (444 Views)

OneNote 2010 - OLE Error. An OLE document function (GetData) failed

TRIM version 7.1.0 1157 / Office 2010

 

I wonder if anyone can assist. One of my users is getting this error: "OLE Error. An OLE document function (GetData) failed" when dragging an attached document from OneNote directly to TRIM.

 

I've never used OneNote before but have managed to replicate the issue on my computer.

 

I suspect the problem is that OneNote 2010 doesn't work with TRIM 7.1 (the spec for this version only lists OneNote 2007) and that I'll have to advise the user to drag first to the desktop to bypass the applications attempt to integrate (I tested this and it works).

 

Has anyone seen this error before or have an idea of what the problem could be?

 

 

 

 

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Honored Contributor
Grundy
Posts: 2,814
Registered: ‎02-16-2009
Message 2 of 7 (423 Views)

Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed

It's more likely a generic issue when dragging directly from some particular applications directly into TRIM.

TRIM may be looking for a locally accessible file, but the way OneNote works is stopping TRIM/Windows from seeing the data it needs to grab the document.

 

I've seen this happen before with other programs, not just OneNote.



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Frequent Advisor
Jane Hay
Posts: 47
Registered: ‎06-07-2010
Message 3 of 7 (406 Views)

Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed

 

Yes, I've also seen this error before with Outlook (something to do with the way an attachment was embedded).

 

I forgot to mention that the user had no problems dragging and dropping from OneNote 2007 to TRIM. The problem has only started now that he has been upgraded to 2010.

 

If he's not keen on the workaround of dragging to the desktop and then to TRIM then perhaps he can revert to OneNote 2007.

 

thanks

 

 

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Frequent Advisor
Carol Collins
Posts: 39
Registered: ‎01-05-2010
Message 4 of 7 (202 Views)

Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed

Hello!  Has anyone else seen this error?  In our case, the error occurred while dragging a PDF file from a Windows 8 desktop onto an existing TRIM document.  The client version is 7.3.4. 

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HP Expert
Greg Fraser_1
Posts: 608
Registered: ‎01-02-2002
Message 5 of 7 (196 Views)

Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed

Hi Carol,

 

I saw something recently with this error, they were running Windows 8.1. Which at this stage hasn't been spec'd against any TRIM version.

 

can you double check the version of Windows 8 you are running, might be unrelated but worth a look.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
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Frequent Advisor
Carol Collins
Posts: 39
Registered: ‎01-05-2010
Message 6 of 7 (192 Views)

Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed

Yes, it is definitely 8.1.  Thanks for your reply, Greg!

 

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HP Expert
Greg Fraser_1
Posts: 608
Registered: ‎01-02-2002
Message 7 of 7 (186 Views)

Re: OneNote 2010 - OLE Error. An OLE document function (GetData) failed

Ah that sounds like the problem to me. Unfortunately 8.1 has been listed as a supported version yet.

 

This issue has been brought to the attention of development.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
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