10-01-2012 08:19 PM
TRIM version 7.1.0 1157 / Office 2010
I wonder if anyone can assist. One of my users is getting this error: "OLE Error. An OLE document function (GetData) failed" when dragging an attached document from OneNote directly to TRIM.
I've never used OneNote before but have managed to replicate the issue on my computer.
I suspect the problem is that OneNote 2010 doesn't work with TRIM 7.1 (the spec for this version only lists OneNote 2007) and that I'll have to advise the user to drag first to the desktop to bypass the applications attempt to integrate (I tested this and it works).
Has anyone seen this error before or have an idea of what the problem could be?
10-01-2012 11:25 PM
It's more likely a generic issue when dragging directly from some particular applications directly into TRIM.
TRIM may be looking for a locally accessible file, but the way OneNote works is stopping TRIM/Windows from seeing the data it needs to grab the document.
I've seen this happen before with other programs, not just OneNote.
NOT A HP EMPLOYEE
10-02-2012 05:55 PM
Yes, I've also seen this error before with Outlook (something to do with the way an attachment was embedded).
I forgot to mention that the user had no problems dragging and dropping from OneNote 2007 to TRIM. The problem has only started now that he has been upgraded to 2010.
If he's not keen on the workaround of dragging to the desktop and then to TRIM then perhaps he can revert to OneNote 2007.
02-26-2014 03:22 PM
Hello! Has anyone else seen this error? In our case, the error occurred while dragging a PDF file from a Windows 8 desktop onto an existing TRIM document. The client version is 7.3.4.
02-26-2014 04:20 PM
I saw something recently with this error, they were running Windows 8.1. Which at this stage hasn't been spec'd against any TRIM version.
can you double check the version of Windows 8 you are running, might be unrelated but worth a look.
02-26-2014 05:57 PM
Ah that sounds like the problem to me. Unfortunately 8.1 has been listed as a supported version yet.
This issue has been brought to the attention of development.