05-08-2003 06:20 AM
If I went into setup, under the system ID, serial etc it only had a couple of lines about the system, and the system id, serial etc was garbled.
I also noticed the batterylight was flashing, which I saw in the manual, means a battery error.
For the past 2 days I have tried removing the battery, leaving the battery in, unlugging power etc, with no result.
SO, I called HP - I am currently in Ireland for a year, but I am from New Zealand, and purchased my computer from there. HP told me they couldn't help me with my model, and I would have to ring New Zealand HP myself, and that I would more than likely need to send my notebook to New Zealand for repair!!! They told me my motherboard was fried.
Today, out of the blue, IT WORKED!!!!
So now I am intermittently able to turn on the computer and load windows etc, and the computer functions perfectly. Then, if I turn it off, or restart it, it comes up with the eeprom error, and sometimes a '0251 cmos checksum bad, default configuration used' error aswell.
So my motherboard can't be fried because it can load up windows intermittently.
I use my notebook for work, and to send to NZ would take 2 weeks each way, plus the time for repair - 5-6 weeks plus, and I would have to pay for the shipping, so I cannot afford to be without it for that long.
Please, does anyone have any suggestions/ideas/opinions?
The notebook is only 4 months old, and still under warranty.
Right now, my notebook is going, but without the battery in it. Whenthe battery is installed, windows says the ac power is pugged in, even when it isn't.
Could my problem be related to the battery - fluctuating voltage - loose connector?
SOrry the the huge rant, but any help would be greatly appreciated.
05-08-2003 11:54 AM
384 meg ram
Shut down computer as always the night before - next morning problem started.
Thanks for any help in advance
05-08-2003 12:52 PM
Could something such as a metallic powder, flashing, etc. have gotten blown into the unit? (Also how about humidity?)
This may cause an intermittent short and result in what you are seeing.
You might want to try blowing compressed air across the motherboard, via the vent holes, etc. to try to clean the unit out.
Just a wild try.
05-08-2003 01:29 PM
it is probably to take it apart and then blow everything from inside to outside and not from outside into inside.
can u find local hp service location that will service the unit on site, so u would not have to send it in.
05-08-2003 01:54 PM
I could try to find an authorised HP repair service - but finding anything on the hp site seems to be near impossible.
I meant to also say that the battery seems to be fine - the power level indcator on the side of the battery shows it as fully charged, which it is.
I am in Dublin, where the humidity isn't too tropical. The notebook hasn't been exposed to anything out of the ordinary. Could dust be sucked in the fan, or through the keyboard/scrollpad?
Anyway, thanks for the replies. Will let you know of outcome.
05-08-2003 05:21 PM
The low voltages involved are not really a fire hazard either.
Dust bunnies are the most common problems in notbooks and PC, and "blowing them out" is not especially problematic. In fact it IS a good idea to lower the possibility of the dust bunnies from annealing onto the metallic surfaces due to the presence of other substances.
In his case he is having fairly dramatic problems that are symptomatic of either the CMOS and/or EEPROM state not being correctly read by the rest of the circuitry during startup.
While there is no guarantee that the problem is due to something foreign in the system, his lack of proximity to a service center and desire to do something immediately may warrant trying things which superficially appear ludicrous.
A loose screw within the system could be disasterous.
However at the same time he may be able to remedy a short due to a foreign metallic particle by blowing the machine out.
There is always the change of doing more damage, but there is also a higher chance of dislodging an offending "bit" and blowing it out of the case.
We've cure quite a high number of "strange" problems on computers operating in hazardous environments by something as simple.
05-09-2003 05:09 AM
I contacted the Executive Offices, rec'd an almost instant reply from the executive assistant to the CEO and in no time my problem was resolved.
The top people generally have a greater interest in the name and reputation of the company than some of the people on tech support. I can wholeheartedly recommend that you pursue this via the Executive Offices.
Hope this helps.
05-09-2003 07:24 PM
Though it's not always that the lower level people have no interest in helping, rather intermediaries prioritize their time or agendas so they are basically powerless to help people out.
(Though there are also those in any tech support who tend to prove the validity of the Peter Principle... sigh.)
I laud Disney quite a bit for empowering their employees to keep the customer happy. I wish other companies would do likewise.
01-29-2009 09:27 AM
11-13-2013 08:59 AM
here are a few questions:
-what is the orignal OS that was shipped with the laptop? Did you upgrade the OS?
-did you send your laptop in for repairs recently before this happened?
It would be nice if you could post a image of the error here.