System Board OOA Product Information Not Valid (182936 Views)
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Occasional Visitor
Will Jackson
Posts: 1
Registered: ‎12-01-2009
Message 1 of 76 (182,936 Views)

System Board OOA Product Information Not Valid

Bought a new HP laptop last Friday, model number G61-511WM. After I hit the start button I get the following error message:
System Board OOA Product Information Not Valid
Product Name
Configuration
Serial number
Product Number
For help go to HP.com/go/techcenter/startup

When I go to this website it eventually wants to run a test of the system so as to gather info but it never stops.

What can I do to get this info entered into the computer's system and get rid of the error? I can hit enter and the boot will continue but still, this info seems to be missing. Any help is appreciated? I am almost to the point of returning this to Walmart for either a refund or exchange.
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Ian Budden
Posts: 1
Registered: ‎05-02-2010
Message 2 of 76 (182,060 Views)

Re: System Board OOA Product Information Not Valid

Having the same problem, anyone got a solution?
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Jason
Posts: 1
Registered: ‎06-07-2010
Message 3 of 76 (182,039 Views)

Re: System Board OOA Product Information Not Valid

I'm having the same problem.  I hope there is a solution...it's quite annoying!

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MommaBear63
Posts: 1
Registered: ‎06-17-2010
Message 4 of 76 (181,931 Views)

Re: System Board OOA Product Information Not Valid

[ Edited ]

I am having the same problem:

 

I just received my HP Pavilion dv7-3173nr laptop a couple days ago.  The HP Support Assistant performed a bunch of updates, and now I receive the following error msg every time it boots up:

 

Product Information Not Valid

The following product information programmed into the system board is missing or invalid.

System Board (00A)  - Product Name, Configuration, serial number, product number

Enter - Continue Startup

 

For more information please visit hp.com/go/techcenter/startup

 

 

Well, there is no information at that location.  After reading through several off site boards, I find this is a common problem with HP and that the recommended action is to use a HP DMI editor tool to rewrite the information on the mother board.  I am NOT an advanced user and have NO idea how to do this.  

I called HP, and after two hours all they can say is send it end.  I dont think so.  If anything I'll return the darn thing and by another brand next time.  

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HP Pro
Vidya_S
Posts: 28
Registered: ‎03-18-2004
Message 5 of 76 (181,155 Views)

Re: System Board OOA Product Information Not Valid

Please check this document that has the procedure to resolve the issue:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443496&cc=us&lc=en&dlc=en

While I am a HP employee, I am not an expert on all our products. When I offer advice, I'm not speaking for HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Kudos” STAR to say thanks!***
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Aaron T Lee
Posts: 2
Registered: ‎01-22-2010
Message 6 of 76 (180,906 Views)

Re: System Board OOA Product Information Not Valid

[ Edited ]

The problem you are having can only be fixed by an HP Field Tech. I am one and I've fixed this issue before. It's an advisory that's only distributed internally at HP. Put in a service ticket. Any tech that has the latest s/n changer can fix this. Once the tech has booted the s/n changer, they'll put the info in like always, only this time, there will be two extra options. For any technician reading this, it'll ask something related to a 25-digit hex value that says (hit enter if unknown.) Instead, enter 25 zeros and hit enter. Then, on the softstylus option, just hit enter to leave it at defaults. That completes the latest version of the tool. This should fix your problem.

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attic24
Posts: 1
Registered: ‎09-26-2010
Message 7 of 76 (180,705 Views)

Re: System Board OOA Product Information Not Valid

Many thanks for sharing this info - can you please confirm if this issue can be resolved by HP remotely by connecting to my laptop or do I need to send my Laptop to HP centre?

 

regards

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HP Expert
Cyclops
Posts: 1
Registered: ‎09-21-2010
Message 8 of 76 (180,639 Views)

Re: System Board OOA Product Information Not Valid

you will need to take it to the service center...that information needs to be entered manually

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
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Sandy456
Posts: 1
Registered: ‎11-16-2010
Message 9 of 76 (179,463 Views)

Re: System Board OOA Product Information Not Valid

[ Edited ]

My laptop is showing same error whenever i start my laptop. It all happened after upgrading my BIOS.

As my warranty period is over, will there be any charge for this?

If yes, Why???

It all happened after upgrading my BIOS. 

 

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jreed
Posts: 1
Registered: ‎02-24-2011
Message 10 of 76 (176,595 Views)

Re: System Board OOA Product Information Not Valid

You will have to have a Certified HP Tech reset the electronic serial number for you. They have access to  the tool needed to reenter the serial.

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kicker22004
Posts: 2
Registered: ‎04-11-2011
Message 11 of 76 (173,309 Views)

Re: System Board OOA Product Information Not Valid

Ok i'm not sure if this is closed yet....but i found it when i was searching for an awnser so i'll post it here....

I fixed MINE!!! all you need is basic DoS Skills and a bootable USB (all found on google) and the DMIFIT tool and HPBQ138.EXE (also google) from there you just have to boot to usb type HPBQ138 and fill in the correct info. Under basic here is a Hint, Remove your Battery and there is your PCID Number :P

 

Basic Menu

<0> Serial Number = Obviosly your S/N on the back of your laptop

<1> Notebook Model= Mine was Compaq Presario Cq61 NoteBook PC.......Don't think this really matters

<2> Guid Number= This one was a B#$%H i had no clue so RANDOM FTW!!

<3> UUID Number= Select 1 to generate UUID

<4> SKU Number= It's the Product Number on the bottom Mine was WA985UA#ABA

<5> CTO Localization Code = ABA

<6> MAC Address = Agian Random....you can judge or use and get past hitting Enter everytime!

<7> PCID = Ok under the battery cover there is a Sticker....it might also be on the Motherboard.

<8> System Board CT # = i left this blank....it's a sticker on the motherboard if you want to fill it in.<not needed

 

<A> Advanced Menu

<2> OS SKU = if no windows (0), if it had vista (1), if it had windows 7 (2)

<A> Platform Revision = I put in 110 but it could be different

and then just Esc all the way out until your at C:\ then just CTRL+ALT+DELET and enjoy...hopefully.

 

 

You might noticed i didn't enter all the ADVANCED MENU options....if you choose to play in them Go for it at your Own RISK.

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Roninhobbit
Posts: 1
Registered: ‎04-15-2011
Message 12 of 76 (173,264 Views)

Re: System Board OOA Product Information Not Valid

 

I spent HOURS trying to find out the PCID number, since the error wouldn't go away without it. Even called HP, and they wouldn't help me. Then I stumbled on this post to find out it's under the friggin' battery. Finally!

 

You, sir or madam, are my new best friend.

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kicker22004
Posts: 2
Registered: ‎04-11-2011
Message 13 of 76 (173,129 Views)

Re: System Board OOA Product Information Not Valid

No Problem i spent alot of time finding all this info and figured i would just help out and make this well known seeing how the problem is very commen. I also called HP and they denied me the info even tho they had it.

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gibradford
Posts: 1
Registered: ‎05-16-2011
Message 14 of 76 (172,766 Views)

Re: System Board OOA Product Information Not Valid

Hi Kicker, i have the exact same laptop as you, and the exact same product information not valid. Where can i find the  DMIFIT tool and HPBQ138.EXE!?

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merc_mike
Posts: 1
Registered: ‎07-10-2011
Message 15 of 76 (171,932 Views)

Re: System Board OOA Product Information Not Valid

Wow, this worked like a champ on my CQ61!

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Occasional Advisor
TonyMJ
Posts: 4
Registered: ‎08-30-2011
Message 16 of 76 (169,514 Views)

Re: System Board OOA Product Information Not Valid

That's really helpful kicker, but I'm not clear why DMIFIT is needed. Isn't HPBQ138 part of the DMIFIT package?

I'm just so p***** off with HP - it's taken me hours to find this helpful post.

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Occasional Advisor
TonyMJ
Posts: 4
Registered: ‎08-30-2011
Message 17 of 76 (169,360 Views)

Re: System Board OOA Product Information Not Valid

I've done it. Worked perfectly on my CQ61. Right numbers now in place and Win 7 reports that it's activated. I Found (Google) and downloaded DMIFIT 2C10 Utility, unpacked it to a memory stick, disabled the AUTOEXEC file by renaming it (as I don't think it's needed), downloaded, unpacked and  and added HPBQ138_patched, booted to the memory stick and type HPBQ138. Then follow the prompts using kicker's guidance above. I didn't bother with the GUID, the MAC address or the System board or anything on the advanced menu.

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jimettrix
Posts: 1
Registered: ‎09-23-2011
Message 18 of 76 (167,957 Views)

Re: System Board OOA Product Information Not Valid

Oh goodness... I DON'T have basic DOS skills and it sounds like this is what I need to do, especially since people are mentioning it also created problems with Windows 7 being invalid etc. I have the same issue and I do NOT want to send it in to pay tons of money to fix, but I have to say, this isn't quite plain enough English for me. I get that I need to download a few things that can be found on google, but I'm not positive where to go from there and if a bootable USB is the same as any other memory stick I have etc. If anyone is still reading this thread, can you try and break it down a little better for me? I'm not computer illiterate but I sure feel like it right now. :)

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Weazzyefff
Posts: 1
Registered: ‎09-26-2011
Message 19 of 76 (167,748 Views)

Re: System Board OOA Product Information Not Valid

I'm in the same boat as you mate :(

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schmitty79
Posts: 1
Registered: ‎09-27-2011
Message 20 of 76 (167,682 Views)

Re: System Board OOA Product Information Not Valid

[ Edited ]

The fix is easy but HP is being a much of a pain as they can about this problem, I have been searching for weeks for the DMI tool and password and have been talking with HP on fixing it.

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bradydv6
Posts: 2
Registered: ‎10-15-2011
Message 21 of 76 (166,378 Views)

Re: System Board OOA Product Information Not Valid

[ Edited ]

any idea if this fix is legit for pavillion dv6?  I am getting the same system error: System Board (00A).  Of course the problem occurs after the warranty expires.  HP wants $50 for first trouble shoot and who knows how much after that.  disgrace.  Question on the usb boot...after I formatted the usb I only copied down the DMIFIT tool and HPBQ138.  are there any other files that need to be available on the usb drive?  I also changed the boot order to reflect the USB drive but that did not work.  Any ideas?

 

 many thanks!

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Occasional Advisor
TonyMJ
Posts: 4
Registered: ‎08-30-2011
Message 22 of 76 (166,359 Views)

Re: System Board OOA Product Information Not Valid

Did you manage to boot with the USB drive? If not, here's the way to make it bootable: http://thepcspy.com/read/bootable_usb_flash_drive/ Otherwise you seem to have all the right software.

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bradydv6
Posts: 2
Registered: ‎10-15-2011
Message 23 of 76 (166,317 Views)

Re: System Board OOA Product Information Not Valid

genius...that was the last piece of the puzzle!...system boots as normal and windows is activated...only side effects were that I had to reactivate my internet security (using my remaining license) and HP support assistant does not recognize the data that I installed; serial number is still coming up as 01234....  However my system configuration reflects correctly all the information that I entered.  go figure.  but I think I can live with that...unless you think that may be an issue.

 

many thanks for the help!

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dick_hertz
Posts: 1
Registered: ‎11-27-2011
Message 24 of 76 (164,135 Views)

Re: System Board OOA Product Information Not Valid

[ Edited ]

CAN SOMEBODY-PLEASE help me with this product? PLEASE!

 

HPBQ138.EXE

 

thanks in advance...

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Occasional Advisor
jeanbird
Posts: 5
Registered: ‎01-13-2012
Message 25 of 76 (78,467 Views)

Re: System Board OOA Product Information Not Valid

Will this work for a HPG61 Notebook PC? if so, can you walk me through this?
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