10-05-2013 02:22 AM - last edited on 10-06-2013 09:00 PM by maikoro
I am experiencing a strage problem with my dv6-7267ez. After months using without problems internal Webcam and Microphone, now they dont work anymore. With any webcam software ( skype, cyberlink camera..) the camera is not detected. However, microphone is detected by the system and no sound is picked up, while the camera is not detected at all.
Can it be a windows 8 update? What can I try to solve the problem?
Thank you in advance.
P.S. This trhead has been moevd from Photo Systems to Notebook PCs - Pavilions, Presario. - HP Forum Moderator
10-14-2013 03:34 PM
I tried to look for new devices in Device Manager, restart the PC, re-install the drivers, re-install You cam. Webcam and internal microphone still dont working. At this point I am afraid that this is an hardware problem. Do webcam and internal microphone share the same cable on the screen side? Should I send the laptop for assistance?
Last question: is this forum visited only by motivated and expert ho customers or there is also something like an official support helping people?