Re: Help with driver re-install or recovery disk (164 Views)
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Frequent Visitor
Deejay11
Posts: 2
Registered: ‎07-15-2014
Message 1 of 4 (232 Views)

Help with driver re-install or recovery disk

[ Edited ]

Hello, 

 

I have a  HP Pavilion dv7-6b63us Entertainment Notebook PC and lately when I turn on my computer certain drivers will not install and my computer is constantly working to try and get going. I have tried using Hp recovery to help me re-install the drivers but no luck. I have also downloaded them directly from the site for my notebook, again no luck. 

I have thought about reformatting my laptop and have already backed up all my data, except I can not seem to find my reformat disk. Does anyone know where I can get this from again? or if there is another route I can take. 

 

The drivers that will not install are: (64-bit)

 

Intel Graphics Driver (Vrs 8.15.10.2291)

Intel Rapid Storage Technology Driver (Vrs 10.1.2.1004)

Validity Fingerprint Sensor Driver (Vrs 4.3.118.0)

HP Protectsmart Hard Drive Protection (Vrs 4.1.10.1)

HP Support Assistant (Vrs HSPA_6.1.12.1)

IDT Audio Driver (Vrs 6.10.6381.0)

IDT Audio Driver (Vrs 6.10.6418.0)

 

 

Thank you. 

 

 

P.S. This thread has been moved from Your Questions Regarding ITRC Forums (Legacy ITRC forum) to Notebook PCs - Pavilions, Presario. - Hp Forum Moderator

Frequent Advisor
RE051ST
Posts: 33
Registered: ‎08-31-2012
Message 2 of 4 (191 Views)

Re: Help with driver re-install or recovery disk

Dee.

 

Your drivers here.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5197...

 

Recovery Kit here.

 

https://h10025.www1.hp.com/ewfrf/wc/mediaOrder?softwareitem=671627-001&cc=us&dlc=en&lc=en&os=4063&pr...

 

REO

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Frequent Visitor
Deejay11
Posts: 2
Registered: ‎07-15-2014
Message 3 of 4 (180 Views)

Re: Help with driver re-install or recovery disk

I have already visited the page with the drivers. Unfortunately, they will not correctly install. I may have to do a system recovery but at the moment I cant spend the money to have the disks re-ordered. Is there anything I can do to get the drivers to install? 

Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 4 of 4 (164 Views)

Re: Help with driver re-install or recovery disk

Try a Recovery from the hard drive partition- using F11 key immediately after powering on the laptop.

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