Re: Blue Screen HP ENVY dv7-7390ef (112 Views)
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TRP
Occasional Visitor
TRP
Posts: 1
Registered: ‎01-22-2014
Message 1 of 2 (159 Views)

Blue Screen HP ENVY dv7-7390ef

[ Edited ]

I have many Blue Screen with my HP ENVY dv7-7390ef (Windows 8.1-64bit)

Error netio.sys

 

the system is up to date no problem with drivers & I have uninstall Symantec internet security

I have make test with software Anticrash

 

What can i do

 

 

P.S. This thread has been moved from Community Feedback & Suggestions to Notebook PCs - Pavilions, Presario. -HP Forum Moderator

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Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 2 of 2 (112 Views)

Re: Blue Screen HP ENVY dv7-7390ef

Sometimes a fresh install via HP Recovery will solve serious issues;

 

 
Otherwise, this may be a hardware issue. If the laptop is still in warranty you may want to contact HP Support in your country /region. Worldwide contact info can be accessed here>>Contact HP
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