No series number printed on Service Tag? (190 Views)
Reply
Occasional Contributor
Wang Yuhong
Posts: 4
Registered: ‎10-16-2008
Message 1 of 3 (190 Views)

No series number printed on Service Tag?

My Notebook was purchased one year ago, and recently meets the famous nvidia GPU issue. I checked the service tag on it but strangely there's no series number printed above the label "Warranty: 1 year".

My product name is detected as dv9500 cto, I need to confirm if my notebook is in the list of "HP Limited Warranty Service Enhancement".

Anyone could help?
Honored Contributor
James Hearron IT
Posts: 791
Registered: ‎05-15-2008
Message 2 of 3 (190 Views)

Re: No series number printed on Service Tag?

dv9500 CTO is the model number.

dv9500 is the notebook series.

You'll have to look it up by the product number (PN) from the white tag on the bottom of your notebook.
"Errors were made, others will be blamed.."
Occasional Contributor
Wang Yuhong
Posts: 4
Registered: ‎10-16-2008
Message 3 of 3 (190 Views)

Re: No series number printed on Service Tag?

I don't understand why dv9500 is beyond the list. It has nvidia gf8600gsm, so it is definitely one of those potential defective products.

Someone should make a reasonable explanation for this.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.