09-23-2013 05:49 PM
Im new in this forum " I don't know where to post my question
I have DVD rom drive (hp DVDRAM GT50N) that doen't work, it looks like the hardware is not the problem. So when I go to Device manager I find that de problem with the DVD drive, is the driver, and I see a message : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I went to HP Recovery Manager to reinstall the driver for my CD/DVD drive, but, when the list of the Drivers and Applications list to Reinstall appears, I don't know wich driver belongs to my CD/DVD drive. So I don't know what driver to reinstall.
By the way, my laptop is a HP Pavilion dv7 with windows 7. For your help I really thankful.
Thank you! CsrHdz
09-23-2013 05:55 PM - edited 09-23-2013 05:58 PM
The drivers are native to windows. You will not find any.
Please use the Microsoft automated fix it tool at the link below.
If that doesn't work, go to the link below and read the directions to manually fix the problem, which should work for you.
Go to the line labeled Method 3.
If that doesn't work try method 4.