11-11-2009 03:12 PM
I called the Case Managers to get a hold of my Case Manager. I got another woman, but she was nice. I explained to her that the laptop would get so hot it would burn the fingers, and I had to buy an extra mouse. I told her that I never smothered the fan, and that I did everything I could to keep it cool. Including limit my usage of it. She escalated my case to the Risk and Regulatory department of Hewlett-Packard. I have finished speaking with them, and now they want to evaluate my laptop to see "who is responsible for the costs." I'm more than sure they aren't going to let HP take responsibility, but we'll see. If and when they send it back without repairing it, I'll simply try again.
11-12-2009 04:32 PM
12-04-2009 01:45 AM
Intel core duo,Nvidia chip 8600 GS
1 year and 5 mont's
Internal screen not working,External still can work normaly,
9700 series is not listed att all for extended waranty and i have this product number KL086AV
I got mine from USA but i am in Netherland now
I will try to contact service to see what they will say
12-04-2009 03:39 AM
12-08-2009 12:43 PM
I have a DV9260NR that will only show video through the external VGA and at that it is 4 bit 640. I cannot get the unit to complete a boot cycle, it only went to safe mode one time (and of course I did not get to download my data) and now after reloading a complete new Windows Vista 64 at the recommendation of a local tech support, it still will not boot. Luckily, I was able to pull one of the drives and get data recover done so I have my files.
12-11-2009 10:53 AM
12-21-2009 04:39 PM
12-21-2009 06:09 PM
Slow step by step take out MBO and just use flux spray to put some flux under GPU ( grafic procesor)Make some cover from aluminium foly(put 3-4 layers) and make hole close to the size of that GPU to protect rest of the elements on bors and all plastic stuff on it then reheat GPU for 4-5 minn on 250-300 Celsius from distance of 10-15 centimeters using Heat Gun(dont come closer because you can blow off some small elements from MBO) and after that put alot of thermal past on GPU and CPU and put all together back.
Any1 with anycinde of tehnical expirience can do that in 1-2 hours and who dont have any expirience will need to be lil bit more careful and use lil bit more time but its easy and you can finde alot of videos on Youtube about this problem.
I will post some what i use for preparing for this job
Ah yes I fixed mine and i using it now.
One more thing try to get Cooling Pad for Laptop that will save him from owerheating and get some GPU core monitor ( Cool laltop that he dont go ower 75 C
That is all from me good luck forr all of you
12-30-2009 04:41 AM
Tech people: I have a question. I am being told on one side that this is an easy fix with a shimmy and a cleaning and some arctic compound. On the other hand I am told that my GPU may be beyond an easy fix and I will need a new motherboard. How do I know if the fix will work? By trying it? I am afraid if I try it, and finally win my case with HP, they won't fix it because I tried to fix it on my own....
12-30-2009 06:09 PM
01-06-2010 05:20 AM
You can fix your GPU relatively easy you just need some aluminum and a heat blower,,, you even have movies on the internet. just type into Google motherboard fixing heat fan or sun sopt geforce that will bring you to the right track.
01-10-2010 12:03 PM
I submitted a handful of inquiries to HP back when it was still covered under warranty, and was constantly given the runaround. Spent hours chatting with support personnel who had me performing various tasks such as removing the battery pack and re-seating the RAM... as if the issue had ANYTHING to do with RAM.
Because my problems were documented (but not properly addressed by HP) when the unit was still under warranty, I am hopeful that they will perform the necessary repairs for me free of charge. But it sounds like its going to take a good deal of time and effort for me to get them to do anything about it.
I'll keep you all posted on how things turn out.
01-12-2010 03:00 PM
01-22-2010 11:24 AM
HP knows about the motherboard problem will not assist if off warrenty. Can't help you with fixing it because I'm fighting HP over the same issue right now.
01-22-2010 01:54 PM
01-25-2010 04:55 PM
02-15-2010 05:00 PM - last edited on 12-17-2013 11:58 PM by Maiko-I
add me to the list
Hp Pavilion dv9542ev
S/N XXXXXXXXXX (For your security, I have removed the serial number from your post - that's information you probably don't want to make publicly available. - HP Forum Moderator)
02-18-2010 05:47 PM
I'm just starting with HP in the UK and they are taking their time to commit to anything or contact me back.
It will be interesting to see what their reply is - I had the usual form e-mail to tell me that my 20 month old machine was out of warranty. Strange that because I told them it was in the e-mail I sent them......
I'll repost as I hear from them.
03-10-2010 07:29 PM
I been fixing a lot of these DV series laptops at my shop. I made a video on how you can fix your blank video problems yourself pretty much for FREE.
The did a how to video, on how to take it apart and fix it with things you will have at home
I have the videos on youtube http://www.youtube.com/watch?v=bnkQNmKauEc
All the best,
03-10-2010 07:56 PM
03-17-2010 04:01 AM
I noticed that a couple of you have had your laptops repaired for free, who can I contact in South Africa from HP about this?
04-09-2010 01:29 PM
The problem is because of a defected graphic chip and nothing else. the graphic chip is soldered onto the motherboard so in sum it is a motherboard issue.
How this happened:
the graphic chip over the time overheated
then caused the solder to melt then bridge.
How to fix this issue:
the graphic chip needs to be reballed
meaning the soldering replaced underneath by a professional that actually does it. such as parcel guru in the UK.
the heatsink needs to be cleaned from dust, and extra copper plates added.
How about reflow?
reflow fix only delays the problem. many repair shops do offer fixing this problem via reflow (using hot air gun or oven) this only lasts 2 to 5 weeks before it happens again, so beware of who offers hp graphic repair.
who we are?
We're Parcel Guru the experts in graphic chip replacement, we've been fixing hp laptops with 3 beeps problem and black screen problem for over 3 years with 95% success rate, the only way to fix this is by an expensive motherboard replacement (must be done by hp) or via a reball (by us)
07-23-2010 08:19 PM - last edited on 07-25-2010 11:17 PM by Navya Sri
I had/have this issue and posted several times more than a year ago. Sad to see HP has done absolutely nothing to date to take care of their (former) customers. As an IT professional I continue to slam HP on a daily basis and we've had several bids for projects where I work and I am happy to say that HP has lost every single one. I can't claim responsibility for all of that, but am glad to say we have 2 HP alpha boxes remaining and once they are retired over the next year, we will have 0 HP products...Sad, because in reality their server hardware is probably better than the alternative vendor we have, but the way they treat regular end users customers leaves a lot to be desired.
10-08-2010 12:34 AM
Nvidia is replacing many of these laptops>>Questions regarding the proposed NVIDIA GPU settlement
Check your model here>>>http://www.nvidiasettlement.com/
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