03-14-2008 08:49 PM
You appear to be very very knowledgable. I have called technical support a few times, and they have no answers and want me to ship the laptop into service to fix my problem. I'll run my issue by you in case you have any information that could help me out without having to part with my new laptop for a couple weeks.
Pavilion dv6000 series (dv6700t se)
Using your HP factory recovery discs, I have attempted to restore my notebook to its original state. (I had previously wiped the hard drive of the recovery partition.) The recovery process completes the drive and the file copy process, and successfully boots into Vista. At that point, the FBI Gui Manager process appears in my task bar and, over the next three hours, it slowly continues installing more software (drivers, and other prepackaged software, I presume). During this period it occasionally restarts the machine. After roughly three hours of this (and a total of about five hours), an error appears:
The recovery attempt has failed. Please select one of the following buttons:
I click Retry and the following appears:
Please insert Support Sent Recovery Disc 1
and the whole process begins again.
If I click Details, I get the file "CTOERROR.FLG" containing what appears to be debug output. I was able to save it to my thumb drive so I will attach it for your reference.
Do you have any information on what is happening here and why the Recovery Process is dying during/near the end of the FBI Gui install process?
Thanks for looking.
03-15-2008 07:48 PM
Based upon the log you appended to your post, it appears you have two problems.
1. The installation process is timing out because it is unable to complete a particular portion of the installation routine.
2. It appears that the failure occurs because of a bad installation disc, or because the optical drive is unable to read necessary data on one of the discs.
I suggest you contact HP and have them ship you another restore disc set.
Unfortunately, I know of know way to do a CRC check on the disks...
04-23-2008 09:31 AM
04-28-2008 11:26 AM
04-28-2008 12:53 PM
First of all, yes, HP's recovery discs only work so far and then, after several hours of FBI process installations, the whole thing dies. Both sets of factory discs resulted in the same problems.
To fix this myself, rather than send in my new machine, I advise that you purchase a copy of Acronis True Image and have an external USB drive that is at least 6 or 8 gigs. (not sure exactly). this can include an ipod, a high capacity thumb drive, or an external hard drive, etc.
1. run the hp factory recovery disc
2. once it has completed and booted into vista, you'll notice the fbi process (there are actually two processes)
3. i would let it run for an hour or so, maybe two. the thing is you don't want it to get to the horrible point where you can no longer boot into vista, but you want it to get as close to that point as possible. It took me a couple tries, but I got it at a reasonable point.
4. once you've figured out a point before the fbi thing will completely screw you, you need to do the following:
5. Ctrl+Alt+Delete: bring up task manager and KILL KILL KILL both FBI processes.
6. Go into your C:>Program Files and there should be a folder called FBI or somethign like that. (it's been a few weeks and I cannot remember exactly). RENAME this folder.
NOTE: now you can reboot and the fbi processes will no longer autorun. You are safe to take as long as you want to complete the remaining steps.
8. You're gonna want to go into your Device Manager and figure out what devices are still not installed properly. Then visit your HP support page and download the pertinent drivers.
9. Once you've installed all the devices and everything seems to work great, I would reboot one last time, let Microsoft run it's auto update on the OS or whatever, then use the bootable True Image disc. Here's what to do. You'll need a sizeable usb drive (at least 6 gigs, maybe even larger, not sure)
10. insert the thumb drive and the acronis true image boot disc and boot up FROM THE DISC.
11. select the option of backing up your partition
12. proceed through the process and save the image onto your usb drive
13. i would take the time now to verify that your image is fine
14. now you can do whatever else you want to your laptop, expand your drives, do whatever and you will always have a fallback option that AVOIDS HP FACTORY RESTORE DISCS.
Good luck everyone. If you have questions, post them here. I am monitoring the thread.
04-28-2008 01:23 PM
I found a workaround too :-)
After running this neverending installation for an hour or two, I just opened the second disc (applications and drivers recovery) provided by HP. There is only one directory "Patch" on this disk. Select your OS type (x86 or x64) and just double-click the .bat file placed in the appropriate directory. I have no clue what it does, but after this FBI dies itself and windows loads normally :-)
05-11-2008 03:29 AM
This is all new to me, so this little tidbit may be useless to most people, but my dv9347cl runs so hot that my cooling pad couldn't keep it cool long enough to accomplish the install process and I had to put a table fan near the corner where the heat builds up. In fact, I had tried for several days to get this done, and when the windows install started, the machine shut down due to excessive heat.
05-11-2008 04:04 PM
06-16-2008 05:45 AM
Here is my CTOerror.flg file!?
Offline QFE installation has issue...
QFE is required to install...
Create temp folders, c:\QFETmp and c:\sandbox...
Volume in drive C has no label.
Volume Serial Number is 6C22-74CE
Directory of c:\QFETmp
06/16/2008 02:56 PM
06/16/2008 02:56 PM
02/06/2008 10:58 AM 478 Windows6.0-KB947880-x64-pkgProperties.txt
02/06/2008 10:53 AM 925,655 Windows6.0-KB947880-x64.cab
02/06/2008 10:58 AM 444 Windows6.0-KB947880-x64.xml
02/06/2008 10:56 AM 165,282 WSUSSCAN.cab
4 File(s) 1,091,859 bytes
2 Dir(s) 24,600,956,928 bytes free
Offline install ...
PkgMgr.exe returns for .
Delete temp folders...
Oh yes and last but not least the INFO.BOM file in the root of my unsuccessful attempts gives you some clues as to what software needs to be installed and in what order. Maybe I need to look more closely at this file and find more clues there!?
07-20-2008 09:44 AM
07-30-2008 11:06 PM
I had the same problem as the original post, and all of the above might work but the easiest solution I found was delete the partition that's on the hard drive,
I popped a Vista CD in or XP or any software that works with partitions like partition magic and make your hard drive 1 single big partition, the computer thought there was one partition that's 30gb and that's where it was installing everything and it gets to a point where it tried to boot from that partition because there is nothing on the big partition. mmm I hope i didn't make this too confusing. but After I delete the little partition that's normally the recovery one. everything went smooth.
11-19-2008 12:40 PM
I received the HP System Recovery DVD's (Disk 1 & 2) today for case #8018359908
I've followed the directions and following install I see the FBI Gui Manager infinitely installing-rebooting.
In the FBI Gui Manager, the message reads
"Software is being installed
When complete, your system may automatically restart. Please do not turn off your computer during this process"
This compounds the already immensely frustrating experience with the HP Pavilion machines -
1) First the HP Pavilion Notebooks are instable in the first place which resulted in the hard drive, OS, or whatever crash to begin with.
2) HP didn't provide the disks to recover with the original product
3) Finally, after waiting for the disks to arrive by mail, I discover this issue with the FBI Gui Manager- again wasting my valuable time. And still I have purchased a HP Pavilion that has crashed within 6 months. .
11-19-2008 10:02 PM
Read my post on this matter which I am sure you have. I resolved the issue by replacing the hard drive. The one I had was a Samsung 250GB. It checked out fine with the built in BIOS testing utility as well as a SAMSUNG HDD tool I downloaded. Both these tools as well as others I have tested the HDD with returned no errors, but after I replaced the HDD with another popular brand such as Seagate, WD or even Fujitsu resolved the issue. I was also of the opinion that the DVD disks were faulty. I tested RAM, the DVD drive, DVD disks, etc and when I finally replaced the HDD the issue was resolved. I am not suggesting that Samsung drives are inferior products I am just stating what worked for me and that I have had issues with three other Samsung drives before. As for your concern regarding the data loss follow the 11th commandment - thou shalt have a back-up :).
02-16-2009 05:14 PM
Pavilion dv9740us spec sheet:
dual 320GB HHD
2 Recovery discs
Support- cheap labor
Replaced Mother Board
03-07-2009 01:07 PM
03-10-2009 07:40 AM
Computer management -> Storage -> Disk Management -> right click the volume and select "Extend Volume..". It should be pretty self explanitory from there.
06-06-2009 10:22 PM
My HD deaded, so I bought a new WD hard drive.
Ordered recovery discs from HP.
tried the recovery, got the exact same error,
with this in the CTOERROR.FLG file:
LogFile4: C:\SYSTEM.SAV\video.log => FAILED
that was the only part that failed, although it did also have:
SKU & Models Region Check: WARNING MISMATCH
any idea what these mean ?
I called HP yesterday, said my motherboard was dead now.
WOW, OUT OF WARRANTY, GOOD JOB HP.
06-07-2009 02:56 PM
Yes, the restore discs are almost useless. No, you do not have a motherboard problem. A few people have suggested ways to get the restore disc process to work. I have tried a couple of them, but none have worked for me except the steps I listed in my reply dated Apr 28, 2008 20:53:39 GMT. You don't HAVE to image your machine with TrueImage or the like, but it will save you the endless headache of ever having to do this again. It will work but it is time consuming. Good luck.
06-07-2009 03:39 PM
I tried our resolution and it sees to work.
the computer is working, internet is working.
however, when i go to my computer, it shows 18gb free of 40gb (the wd hard drive i have is 160gb)
any way I can fix this ?
thanks so much, you are more help than hp support lol
06-07-2009 09:06 PM
At this point you need to expand the partition of your hard drive. To do this on Vista perform the following. If you are using XP, let me know and I can provide alternate steps that will get you there as well.
1. Click the Start button (windows button on your task bar)
2. Right click on Computer
3. Select Manage
4. In the left pane, under Storage, click Disk Management
5. You should now see Disk 0, CD-ROM-0 and so forth. Disk 0 is likely mapped to drive letter C. You should see that there is unpartitioned space associated with this drive. At this point, right-click on the drive area (where the drive letter appears) and choose Extend Volume.
6. Now you simply need to provide the amount of disk space you want to add; in most cases you will want to use the entire drive.
7. Proceed to complete this Extend wizard and when it's finished you will be able to use your entire hard drive space.
Let me know if you have any problems. Good luck.
06-08-2009 10:44 AM
so much for the motherboard being screwed up (another cover up from HP)
I think I should send you a paypal payment or something for your kind help, let me know what I can do :)
06-09-2009 12:35 PM
I have a HP DV2610ca I'm having the same issues on a reinstallation. I have successfully killed the FBI GUI process and have also found that a folder on c:\ drive contains driver and program setup files for HP (including the trial software) I can even copy this onto an external USB harddrive.
The problem is everytime it restarts FBI GUI tries to take over. If I rename the folder with the FBI files then the computer will not load Vista.
Any help would be appreciated.
06-09-2009 02:47 PM
manni, it's possible you are terminating the fbi processes too soon in the recovery process. you might need to let the thing run for like two hours before you kill the fbi processes and rename the folder. the computer will auto-reboot several times in that period of time. you just kind of have to pick a random time to kill the processes, but make sure you've waited a sufficient amount of time to get the core OS installed at the very least.