Re: Envy 14 webcam not working (180 Views)
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Visitor
Posts: 3
Registered: ‎01-14-2014
Message 1 of 6 (223 Views)

Envy 14 webcam not working

I have an HP envy 14 (product number WV530AV) and I was attempting to use my webcam and it says that it isn't turned on. I have attempted to find any place to turn it on and I cannot. I have found folders for webcam data but not any settings or location of the actual webcam in the control panel.

HP Pro
Posts: 115
Registered: ‎05-03-2012
Message 2 of 6 (209 Views)

Re: Envy 14 webcam not working

Which OS are you using, XP / Windows7?

 

Are there any yellow bang inside the device manager?

====================================================
Although I am an HP employee, I am speaking for myself and not for HP.
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Visitor
Posts: 3
Registered: ‎01-14-2014
Message 3 of 6 (200 Views)

Re: Envy 14 webcam not working

windows 7.
i don't understand your second question.
HP Pro
Posts: 115
Registered: ‎05-03-2012
Message 4 of 6 (197 Views)

Re: Envy 14 webcam not working

For yellow bang, please check the URL below, which was a screenshot returned by google.

 

http://digital.ni.com/public.nsf/websearch/634CEF92DEC749CB8625703800708FC5/$FILE/600x.gif

 

If there are yellow bang inside the device manager, that means the device driver of your web cam was not installed correctly. This is the reason why it not work.

====================================================
Although I am an HP employee, I am speaking for myself and not for HP.
====================================================

**Click the KUDOS star on the left to say 'Thanks'**
Visitor
Posts: 3
Registered: ‎01-14-2014
Message 5 of 6 (190 Views)

Re: Envy 14 webcam not working

i do not see any yellow bang in my device manager
HP Pro
Posts: 115
Registered: ‎05-03-2012
Message 6 of 6 (180 Views)

Re: Envy 14 webcam not working

Which application are you used to test the web cam?

 

Would you please try the following small application to test your web cam? See if it working or not.

 

http://www.bustatech.com/webcamviewer-a-simple-viewer-for-webcam/

 

The download link of the application is at the bottom of the web page. Once executed, please click the connect button to active the web cam. Otherwise, please check the first list box to select the correct web cam device.

 

Please let me know the result, or error message.

====================================================
Although I am an HP employee, I am speaking for myself and not for HP.
====================================================

**Click the KUDOS star on the left to say 'Thanks'**
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