Do New Laptops Come With OS/Software/Recovery CDs? (176 Views)
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Occasional Visitor
Hammer_4
Posts: 1
Registered: ‎02-08-2004
Message 1 of 5 (176 Views)

Do New Laptops Come With OS/Software/Recovery CDs?

I want to buy a new Presario X1000. I just got off the phone with HP/Compaq Sales. The guy told me that the laptops they sell do NOT come with any Recovery CD or OS CD! I asked him what happens if I have to format or replace the hard disk, he said that I would have to purchase all new operating system and software!

Is this true?
Honored Contributor
Clinton Tam
Posts: 4,201
Registered: ‎10-03-2002
Message 2 of 5 (176 Views)

Re: Do New Laptops Come With OS/Software/Recovery CDs?

Unless this is a new policy from HP/Compaq. All notebooks either come with Recovery CD ( HP/Compaq factory image ) or a set of CDs including OS and HP/Compaq notebook drivers.

I just received a nx9000 Window 2K Japanese notebook and I saw a set of CD came with this notebook. I will open it up tomorrow when I am in the office and find out what exactly are on those CDs.

Honored Contributor
Clinton Tam
Posts: 4,201
Registered: ‎10-03-2002
Message 3 of 5 (176 Views)

Re: Do New Laptops Come With OS/Software/Recovery CDs?

This morining I checked what I got last Friday on nx9000.

I have the following CDs came with this nx9000 Japanese Window 2K notebook.

1. Operating System CD W2K SP4 347968-292
2. Driver Recovery CD W2K SP4 355299-B21
3. Roxio: Easy CD & DVD Creator 6 Basic Edition
4. Norton AntiVirus 2004
5. HP Compaq Documentation Library 335839-001

I don't know who you talk to or why he said you need to purchase all the Operating System and Software when you order a new notebook from HP/Compaq.

It is definitely not true for Compaq nx9000 notebook with Japanses Window 2K.
Honored Contributor
Steve Huffer
Posts: 11,844
Registered: ‎03-25-2002
Message 4 of 5 (176 Views)

Re: Do New Laptops Come With OS/Software/Recovery CDs?

For a long time I was hoping laptop makers would offer their product with and without software, with a commensurate price difference. The only time I am aware that they do that is when they sell in bulk to businesses. I have always thought it was or at least should be against the law to only offer the one product if I agree to accept the other.
"When you hear hoofbeats think horses, not zebras"
Honored Contributor
Opjose
Posts: 4,218
Registered: ‎01-08-2003
Message 5 of 5 (176 Views)

Re: Do New Laptops Come With OS/Software/Recovery CDs?

Another clueless sales rep?
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