Re: Wireless Module not supported (915 Views)
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Visitor
ReoN
Posts: 2
Registered: ‎08-28-2013
Message 1 of 4 (958 Views)

Wireless Module not supported

[ Edited ]

Hi! If someone have any tip what to do more, please help!

 

HP ProBook 4530s

p/n: LH978PA#AB1

BOIS: 68SRR ver.F.41

 

I have WWAN non-ready notebook (no additional Mini PCI-E slot installed)

Installed only WiFi+BT (HP p/n: 592775-001) card in additional Mini PCI-E Half Height slot - WiFi is working in notebook with no problems.

 

After motherboard replacement, when powering notebook I have message:

Wireless Module not supported

WWAN Module ID (703)

 

Why this message appears? I have no WWAN module installed!

 

I was trying:

1)      Loading BIOS defaults

2)      Upgrade to latest BIOS from HP

3)      When remove WiFi+BT card – this message appear anyway

4)      When disable Wireless in BIOS – this message appear anyway

 

I have heard about BIOS card whitelist, but as I know no solution is found.

How to remove this message? Maybe hard reset? Why system is pointing to WWAN module I never had?

 

HP Pro
ironcoog
Posts: 74
Registered: ‎01-06-2011
Message 2 of 4 (915 Views)

Re: Wireless Module not supported

Hi ReoN,

Is the wireless disabled in HP Connection Manager? 

Open the HP Connection Manager and choose Preferences.  Here you can deselect the Wi-Fi options. 

I work on behalf of HP
Visitor
ReoN
Posts: 2
Registered: ‎08-28-2013
Message 3 of 4 (905 Views)

Re: Wireless Module not supported

Hi, ironcoog! Thank you for your attention to my prob.

Now I performed minimal start: Motherboard + CPU + RAM + LCD + power.
That's it. So no additional devices connected.
Still this message :( Maybe it stored as error in BIOS flash? (as a vehicle controller, you know, once was error, then error is stored until reset)...

Also I have tried to replace WiFi module with non-compatible. Then I see 2 messages - 1st about WWAN module, 2nd about WLAN module not supported. When placing back "native" WLAN card - message about WLAN disappear, but message about WWAN still there.

Also I have removed BIOS battery and started notebook to fully reset BIOS, nothing helps.

Maybe some other tricks could be done with BIOS to reset to factory state?

Thank you!

 

HP Pro
soccer_dan
Posts: 301
Registered: ‎04-01-2011
Message 4 of 4 (875 Views)

Re: Wireless Module not supported

The HP 4530s ProBook can be configured - at the factory - with or without a wwan card. It is possible that when the motherboard was replaced, a wwan-version may have been installed and that is why you may be seeing the issue. The BIOS sees the wwan missing. That is my best guess. I suspect, you may have to go back to HP support and get the motherboad changed to the appropriate version.

 

I may be wrong in this answer, but sounds logical to me. Hope this helps

I work for HP
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